Call Center Coordinator

Company: Metasys Technologies
Location: Atlanta
Posted on: September 24, 2022

Job Description:

Call Center Coordinator - Atlanta, GA OR Dallas, TX OR Charlotte, NC

Job Description

As the Call Center Coordinator, you will facilitate and manage various processes (client specific) within the contingent worker lifecycle from onboarding through off-boarding. The Call Center Coordinator also provides first-level customer support to Hiring Managers, Supplier Partners and Contingent Resources. You will

• Assist hiring managers, Program Operations team and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management and offboarding
• Assist Supplier Partners and Client Team with Day 1 check-in and roster management for all new starts and onsite classes
• Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers and other partners via face-to-face meetings, email and phone
• Conduct research and analysis to resolve client's or supplier inquiries as needed
• Provide program status reports to leadership as required
• Monitor performance against contract SLA's (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time
• Assist in and provide support to suppliers and client management for contingent workforce employee relations issues
• Generate, analyze, and provide contingent workforce reporting to Program Operations team and client management as needed Qualifications
  
  • Excellent analytical and problem-solving skills
  • Excellent documentation and follow up skills
  • Strong organizational skills
  • Outstanding time management skills
  • Self-motivated with ability to work independently
  • Excellent customer service skills
  • Professional demeanor
  • Excellent verbal and written communication skills
  • 1-2 or more years of staffing and/or MSP experience
  • Bachelor's degree preferred
  • MS Office, particularly MS Excel intermediate skills (VLOOKUP, Pivot Tables, Formulas) Call Center Managers will be assigned to work onsite at one of our client office locations in Morrow, GA, Charlotte, NC or Dallas, TX.
    
    At Metasys Technologies, we help our customers think attract, engage and retain top talent. For nearly two decades, we have built relationships with some of the most successful global organizations and have been recognized for our growth (Inc. 5000 Fastest Growing Private Companies in America), our commitment to diversity (National Minority Supplier Diversity Council Supplier of the Year), and our culture (Atlanta Business Chronicle Top Place to Work). Simply put, we are passionate about talent and want to help you achieve your goals.
    
    We believe that the best of work in the future will be completed in environments that think beyond systems and where people matter . That is where you enter the picture!
    
    When you work with Metasys Technologies , you will be engaged in meaningful work that grow your skills and capabilities. We are committed to properly leveraging your skills and expertise, while providing you with opportunities to expand your capabilities to grow personally and professionally. You are in the driver seat of your career, and we are here to support you every step of the way, when you work with us.
    
    With Metasys Technologies, Inc., you will be placed in an important position to be able to "make the difference" with our candidates, consultants, clients and internal teams. When you join our team, you will discover that you are valued - yes, you matter to us. You will experience that your daily work contributes to an important big picture. You will be positioned to touch lives, both personally and professionally. You work will be meaningful and rewarding and you may even qualify for the Metasys Technologies, Inc. "I Make the Difference" award at some point in your career with us!
    
    Equal Opportunity Employer
    
    Metasys Technologies, Inc. is an Equal Opportunity Employer (EEO) and do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status. We encourage all interested applicants to apply.
    
    Job Requirements:
    • Assist hiring managers, Program Operations team and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management and offboarding
    • Assist Supplier Partners and Client Team with Day 1 check-in and roster management for all new starts and onsite classes
    • Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
    • Maintain and update worker assignments to reflect appropriate changes.
    • Provide constant communication to clients, suppliers, contingent workers and other partners via face-to-face meetings, email and phone
    • Conduct research and analysis to resolve client's or supplier inquiries as needed
    • Provide program status reports to leadership as required
    • Monitor performance against contract SLA's (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
    • Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time
    • Assist in and provide support to suppliers and client management for contingent workforce employee relations issues
    • Generate, analyze, and provide contingent workforce reporting to Program Operations team and client manage

Keywords: Metasys Technologies, Atlanta , Call Center Coordinator, Other , Atlanta, Georgia