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Supervisor, Sales Operations

Company: LendingPoint
Location: Kennesaw
Posted on: February 15, 2018

Job Description:

Job DescriptionResponsibilities: The Supervisor is responsible for the management of sales team. This position carries the responsibility of improving the performance and behaviors required of the Sales Representative. A supervisor will spend at least 60% of his or her time coaching LP Sales team. Coaching includes, but is not limited to, monitoring (by listening, watching, auditing, reviewing individual sales and operational metrics), teaching, and providing the appropriate follow-up to the behaviors they have witnessed. These behaviors may require positive or negative follow-up depending on what has occurred. The remaining 40% of the time is reviewing sales and operation metrics to drive results, meet goals, assigning quotas and lead assignment and reporting to management on daily production. This is a full time salaried exempt position and is based on a 40-hour work week minimum with the understanding that the number of hours may fluctuate based on need. Daily Activities:

  • Coach sales representatives to improve that individual’s overall work performance.
  • Manage daily performance of sales representative to ensure key sales metrics are being met. Metrics to include but not limited to the number of calls made, average time to call, contact rate, # of applications moved to a sales status, total dollars funded and average funding.
  • Meeting with the EVP Sales to go over the status (quality, profitability, lists, system issues, etc.) of all sales representatives.
  • Complete supervisor checklists on every Sales representative.
  • Lead monitoring and assignment.
  • In the event of improper Sales representative behaviors have been discovered, a coaching acknowledgement form may need to be filled out.
  • Report any equipment or system problems to the Help Desk manager.
  • Look at the system report summaries on their team of sales representative’s hourly, maybe more if necessary, to ensure that they are meeting their requirements.
  • Required to complete daily and month end summary of production reports. Weekly Activities:
    • Attend a formal staff meeting led by the EVP sales to discuss the operations of the past week, as well as goals for the current and future weeks.
    • Report daily on sales production. Monthly Activities:
      • Attend a formal meeting with the EVP Sales to review performance and set short and long-term goals.
      • Report monthly sales production. Qualifications: · Associates or Bachelor’s degree required.· Ability to work a flexible schedule.· Always present for work and present prior to his or her shift.· Contact center work experience, or equivalent, is preferable.· Excellent communication skills.· Ability to manage and motivate others.· Working knowledge of office dialing systems and equipment, as well as personal computers· Good computer skills (Word, Outlook, Excel). · Expertise in CRM or database software desired.· Strong organizational skills; ability to prioritize and multi-task.· Ability to perform basic calculations and mathematical figures (e.g., volumes, percentages)Company DescriptionLendingPoint is an online credit first lender to consumers with NearPrime credit bureau scores. We are focused on providing credit market access to people with 600 to 700 credit scores who are usually declined by banks and left with no responsible borrowing choices. Founded in 2015 and growing rapidly, we have recently expanded to lending in all 50 states. Our sharp focus on creating Loyal Fans is underpinned by strong investments in technology and data science, and our performance driven culture. LendingPoint seeks to make better loans to people to help them live better lives. We are an Equal Opportunity Employer and comply with applicable employment laws.

        Keywords: LendingPoint, Atlanta, Supervisor, Sales Operations, Sales, Kennesaw, Georgia

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