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Client Service Representative Team Lead

Company: ZENZII
Location: Norcross
Posted on: December 6, 2017

Job Description:

Job DescriptionYou're the front lines of fashion, helping to deliver style across the globe.POSITION SUMMARYYour team is the key to success. Leading them in the direction of Stellar Guest Service is optimal. The CSR Lead must possess the ability to communicate effectively; you must possess the confidence to handle our expanding list of important clientele. Have a keen eye for detail to ensure all orders are correct and all jewelry has passed our quality check. Create a professional, fun environment consistent with the Zenzii brand. You will work in the office and warehouse, you will work with the office team and wholesale customers. Wearing multiple hats in a multi functional department will keep you on your toes. ESSENTIAL FUNCTIONS· Understand that you will need to see the fine details of picking an order, double checking an order, packing an order and follow up on shipping· Adept in the Microsoft suite, QuickBooks and Magento· Leading a cross functional team and guiding them thru their daily tasks· Know how to multi task—we're constantly coming up with innovative ideas and need someone who can prioritize and juggle projects · Leading your team with expert customer service with a sense of humor and professionalism· Train and educate the CSR team on sales data according to our guidelines, consistent with company standard· Assist with the fulfillment of purchase orders and incoming merchandise· Innovate new ideas and implement them—wow us with your entrepreneurial spirit· Not only will you possess the ability to strategize the business and be self-motivated, you will foster an environment that your team will this lead; take initiative to increase individual and line productivity POSITION QUALIFICATIONS Competency Statements· Leadership role—lead by example, coach and train· Accuracy –Ability to perform work accurately and thoroughly· Communication, Written—Ability to communicate in writing clearly and concisely. Able to compose emails and other written documentation clearly and concisely· Communication, Oral—Clear communicator that explains and encourages team· Detail Oriented—Ability to pay attention to the minute details of a project or task; your details make the difference to the teams ability· Organized—Possessing the trait of being organized or following a systematic method of performing a task; leading by example and keeping personal work space, shared work space and managing the area around you buy keeping a logical organized area· Reliability—The trait of being dependable and trustworthy. Your team depends on you· Self Motivated—Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative. Able to deal with problems quickly, multi task and prioritize· Time Management –Ability to utilize the available time to organize and complete work within given deadlines. Time Management skills & detail oriented are skills you must possess and lead your team to understand these skills SKILLS Education: Associates DegreeExperience: Early to Mid Career Position with 3+years customer service experienceComputer Skills: Microsoft Office - Proficient in Excel, PowerPoint & Word, QuickBooks & MagentoCompany DescriptionZenzii is a fashion jewelry brand, we sell to boutiques, specialty stores, department stores and eCommerce. Our jewelry is unique and fabulous, just like the women who wear itOur culture is very organic yet intentional. We operate somewhere between a modern family and a well-oiled machine. Our focus is on our individual strengths, energy, talents and passion. It is our belief that everyone should have a healthy work life balance with an emphasis on healthy. We are a team that works hard together, supports each other and enjoys time outside of work for our balance.We are considerate to each other and our customers. We are more interested in creating an experience and gaining a long-term customer. We work hard and we laugh harder. The long-term goal is the direction focus of the team. If we have an idea, we share it, a concern, we address it. We see failures as a learning experience and avoid ‘average’ like the plague. We communicate openly and respectfully with each other and our customers.Individuals who thrive at Zenzii are entrepreneurial in spirit and empowered. Ideal candidates are passionate problem solvers, team players, hard workers, smile makers, and coffee break takers. You are equally comfortable representing Zenzii at our 5th Ave NYC Showroom as you are unloading pallets in the warehouse.

Keywords: ZENZII, Atlanta, Client Service Representative Team Lead, Sales, Norcross, Georgia

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