Patient Service Representative (Front Desk) Conyers/Covington
Company: WellStreet Urgent Care
Location: Conyers
Posted on: May 28, 2023
Job Description:
Job description
The Patient Service Representative is the first point of contact
between the patient and clinical staff. Patient check in, insurance
verification, collection of co-pays and balances, various other
front office duties. The front office position plays a vital role
of ensuring & exceeding the expectations of the patient with the
Piedmont Urgent Care experience.
Responsibilities:
- Greet patients and provide instructions to all visitors in a
polite and professional manner
- Analyze health insurance benefits, verify insurance eligibility
and relay relevant information regarding payment policies and
billing/collection processes
- Maintain the readiness of the Piedmont Urgent Care reception
area
- Perform clerical tasks and adhere to established policies and
procedures
- Determine and collect each patient's financial
responsibility
- Assist the practice manager and other staff as required
- Provide overall support for Physicians and office
operations
- Obtain and document patient history
- Understand and enforce standard healthcare regulatory
requirements
- Collect and maintain all patient and business documents while
maintaining confidentiality
- Perform office procedures including all general administrative
duties
- Document Electronic Medical Record (EMR) all medical
interventions
- Assure HIPAA and OSHA compliance
- May be asked to travel to nearby Piedmont Urgent Care locations
to support the staff
Minimum Qualifications:
- High school diploma or equivalent.
- Prefer at least one year experience in a medical office or
emergency room setting.
- Urgent care experience preferred, but not required.
- Ability to work 8am to 8pm 3 days/week, rotating weekends and
holidays.
- Experience with insurance eligibility and co-pay determination.
Certification & experience as a medical assistant a plus, but not
required.
Keywords: WellStreet Urgent Care, Atlanta , Patient Service Representative (Front Desk) Conyers/Covington, Sales , Conyers, Georgia
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