Patient Service Representative (Front Desk) Conyers/Covington

Company: WellStreet Urgent Care
Location: Conyers
Posted on: May 28, 2023

Job Description:

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent Care experience.

Responsibilities:

• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
• Maintain the readiness of the Piedmont Urgent Care reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient's financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance
• May be asked to travel to nearby Piedmont Urgent Care locations to support the staff
  
  Minimum Qualifications:
  
  
  • High school diploma or equivalent.
  • Prefer at least one year experience in a medical office or emergency room setting.
  • Urgent care experience preferred, but not required.
  • Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
  • Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

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