Sales Support Representative
Company: Reliance Worldwide Corporation
Location: Atlanta
Posted on: January 27, 2023
Job Description:
Reliance Worldwide Corporation Job DescriptionPOSITION: Sales
Support Representative REPORTS TO: Tina CaldwellSTATUS: Non-Exempt
POSITION SUMMARY:A Sales Support Representative's job is primarily
to assist in customer inquiries, concerns and requests regarding
products and services either by telephone and/or
electronically.PRINCIPAL RESPONSIBILITIES
- Serves as a direct contact for a given territory, channel or
region but may also take on tasks outside of assigned area
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle
inquiries regarding pricing, product availability and
complaints
- Process orders of all types
- Process Warranty and Courtesy Replacement orders
- Record customer calls and emails into our Customer Relationship
Management (CRM) system pertaining to inquiries, comments and
complaints
- Record details of actions taken
- Communicate and coordinate with our Internal Sales
Representatives (ISR)
- Communicate directly with our Manufactures Rep Agencies
- Support assigned Inside Sales Team members and assist/provide
back up in those efforts as a part of the function of this
role
- Other duties as requiredESSENTIAL FUNCTIONS:
- Ability to work in a team environment as well as being a
self-starter of improvement projects
- Exceptional verbal and written communication skills
- Exceptional troubleshooting skills
- Must be able to communicate effectively, both verbally and in
writing
- Must have the ability to work well within a business
environment and the ability to multitask REQUIRED QUALIFICATIONS:
Education:
- HS Diploma required, some college preferredExperience:
- Must be proficient in Microsoft Office Programs including Word,
Excel and Power Point
- Experience in Business Management Software (i.e. SAP) is
preferred but not requiredCompetencies:
- Need to possess strong interpersonal skills and the ability to
communicate effectively with internal and external business
partners.
- Must work efficiently, independently with accuracy, maintain
confidential information, exercise sound judgment, and make
accurate and timely decisions.
- Have experience and the ability to multi-task and work
independently in a fast paced environment, and have strong
analytical and problem solving skills. Specialized Skills:
- Ability to offer prompt, effective support to warehouse, plant
and corporate office environments.WORKING CONDITIONS:
- This position will be primarily in an office environment but
may also include time in the warehouse, manufacturing plant and
other locations.
- Department is open from 6:30AM-7PM EST to accommodate service
coverage for west coast. Must be able to work a regular 8 hour/ day
schedule in that window. Minimal, if any, travel.PHYSICAL DEMANDS:
- Job requires both sitting and standing and agile flexibility to
move and connect equipment in various set-ups. Excellent vision,
hearing, speech and motor skills are required to perform essential
functions of the job.
Keywords: Reliance Worldwide Corporation, Atlanta , Sales Support Representative, Sales , Atlanta, Georgia
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