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Sales Support Representative

Company: Reliance Worldwide Corporation
Location: Atlanta
Posted on: January 27, 2023

Job Description:











Reliance Worldwide Corporation Job DescriptionPOSITION: Sales Support Representative REPORTS TO: Tina CaldwellSTATUS: Non-Exempt POSITION SUMMARY:A Sales Support Representative's job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or electronically.PRINCIPAL RESPONSIBILITIES

  • Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
  • Process orders of all types
  • Process Warranty and Courtesy Replacement orders
  • Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with our Internal Sales Representatives (ISR)
  • Communicate directly with our Manufactures Rep Agencies
  • Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role
  • Other duties as requiredESSENTIAL FUNCTIONS:
    • Ability to work in a team environment as well as being a self-starter of improvement projects
    • Exceptional verbal and written communication skills
    • Exceptional troubleshooting skills
    • Must be able to communicate effectively, both verbally and in writing
    • Must have the ability to work well within a business environment and the ability to multitask REQUIRED QUALIFICATIONS: Education:
      • HS Diploma required, some college preferredExperience:
        • Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
        • Experience in Business Management Software (i.e. SAP) is preferred but not requiredCompetencies:
          • Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
          • Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
          • Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills. Specialized Skills:
            • Ability to offer prompt, effective support to warehouse, plant and corporate office environments.WORKING CONDITIONS:
              • This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
              • Department is open from 6:30AM-7PM EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour/ day schedule in that window. Minimal, if any, travel.PHYSICAL DEMANDS:
                • Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.



Keywords: Reliance Worldwide Corporation, Atlanta , Sales Support Representative, Sales , Atlanta, Georgia

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