Sales Support Representative

Company: Reliance Worldwide Corporation
Location: Atlanta
Posted on: January 27, 2023

Job Description:

Reliance Worldwide Corporation Job DescriptionPOSITION: Sales Support Representative REPORTS TO: Tina CaldwellSTATUS: Non-Exempt POSITION SUMMARY:A Sales Support Representative's job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or electronically.PRINCIPAL RESPONSIBILITIES

• Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
• Process orders of all types
• Process Warranty and Courtesy Replacement orders
• Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with our Internal Sales Representatives (ISR)
• Communicate directly with our Manufactures Rep Agencies
• Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role
• Other duties as requiredESSENTIAL FUNCTIONS:
  • Ability to work in a team environment as well as being a self-starter of improvement projects
  • Exceptional verbal and written communication skills
  • Exceptional troubleshooting skills
  • Must be able to communicate effectively, both verbally and in writing
  • Must have the ability to work well within a business environment and the ability to multitask REQUIRED QUALIFICATIONS: Education:
    • HS Diploma required, some college preferredExperience:
      • Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
      • Experience in Business Management Software (i.e. SAP) is preferred but not requiredCompetencies:
        • Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
        • Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
        • Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills. Specialized Skills:
          • Ability to offer prompt, effective support to warehouse, plant and corporate office environments.WORKING CONDITIONS:
            • This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
            • Department is open from 6:30AM-7PM EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour/ day schedule in that window. Minimal, if any, travel.PHYSICAL DEMANDS:
              • Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.
                
                
                
                

Keywords: Reliance Worldwide Corporation, Atlanta , Sales Support Representative, Sales , Atlanta, Georgia