Call Center Representative / Agent
Company: 50 Floor
Location: Tucker
Posted on: May 16, 2022
Job Description:
Job DescriptionType: Full TimeSalary: $15/hr + CommissionCALL
CENTER REPRESENTATIVE (REMOTE) What We're Looking For...A
customer-oriented Call Center Representative for our Corporate
office located in Tucker, GA. This position will answer a high
volume of incoming calls, schedule appointments, follow up with
customers from social media inquiries, direct callers to
appropriate departments and answer questions regarding company
services.The right fit for this position will have a positive
demeanor and be motivated to help others, communicate well over the
phone with a friendly and clear voice, and work well with various
personality types. Successful candidates will display a competitive
nature as this position has the potential to earn performance-based
incentives/bonuses.What You'll Do...
- Answer high-volume incoming customer calls
- Pro-actively contact customers regarding questions or
requests
- Update and maintain accurate customer data and service
appointments in Company's database and systems
- Communicate with customers about products and/or services
- Escalate complex issues to appropriate staff using good
judgment
- Liaise with other staff to help resolve customer concerns
- Set customer appointments
- Administrative support duties
- Complete special projects or tasks as assignedWhat's Needed to
Succeed...
- Answer high-volume incoming customer calls
- Pro-actively contact customers regarding questions or
requests
- Update and maintain accurate customer data and service
appointments in Company's database and systems
- Communicate with customers about products and/or services
- Escalate complex issues to appropriate staff using good
judgment
- Liaise with other staff to help resolve customer concerns
- Set customer appointments
- Administrative support duties
- Complete special projects or tasks as assignedWhat's
Required...
- 1+ years of telephone-based customer service experience
required
- High volume Call Center experience preferred
- High School Diploma or equivalent; college courses
preferred
- Proficiency in MS Office Suite and ability to learn new
software systems quickly
- Typing speed of 35+ wpm
- Sales or up-selling experience a plus
- Bi-lingual (English/Spanish) a plus
- MUST have the flexibility to work weekday mornings and evenings
as well as weekendsBenefits and Perks...
- Casual work environment
- Team building events such as doughnut day, holiday luncheons,
barbecues, etc.
- Premium 401k Investment Plan with a dollar for dollar 3%
match
- Medical Insurance with several plan options including a Health
Savings Account
- Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Life Insurance and AD&D
- Short-term & Long-term Disability
- Ancillary Insurance for Accident, Critical Illness, Long-term
dependent care, and more...
- Paid Holidays
- Vacation time that grows with years of service
- Sick time
- An employee discount purchasing programAbout 50Floor...For over
10 years, 50Floor has been on a mission to provide quality flooring
at affordable prices by providing customers with a convenient and
enjoyable in-home shopping experience.Since the beginning, we have
been lucky to have countless dedicated employees, Sales
Representatives, and installation experts who have made 50Floor the
company we are today.We strive to exceed each customer's
expectations by offering a unique buying experience and superior
service through final installation and beyond. Whether a homeowner
is looking for a classic style or the latest flooring trends, they
can count on our knowledgeable, well-trained staff to provide a
comfortable and professional purchasing experience.We believe that
exceptional flooring inspires, connects, and defines the most
important space in our customers' lives - their homes. At 50Floor,
we create spaces that bring families together- all at an affordable
price. Based in Atlanta, Georgia, 50Floor also serves customers in
multiple locations within D.C. Metro, Florida, Maryland, Michigan,
North Carolina, Ohio, South Carolina, Tennessee, Texas, and
Virginia. Our growth and achievements can be traced back to a
single common denominator - The desire to be the best. We invite
you to join our growing team today and become part of the 50Floor
family.See our website at 50Floor.comPlease be aware...Background
Checks - The Company conducts background checks including "consumer
reports" for purposes of hiring or contracting. By submitting your
resume and/or application, you authorize to transmit and store your
information in the companies' recruitment database, and to
circulate that information as necessary for the purpose of
evaluating your qualifications.Equal Opportunity - We are an equal
opportunity employer and do not discriminate against protected
characteristics.
Keywords: 50 Floor, Atlanta , Call Center Representative / Agent, Sales , Tucker, Georgia
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