Call Center Representative / Agent

Company: 50 Floor
Location: Tucker
Posted on: May 16, 2022

Job Description:

Job DescriptionType: Full TimeSalary: $15/hr + CommissionCALL CENTER REPRESENTATIVE (REMOTE) What We're Looking For...A customer-oriented Call Center Representative for our Corporate office located in Tucker, GA. This position will answer a high volume of incoming calls, schedule appointments, follow up with customers from social media inquiries, direct callers to appropriate departments and answer questions regarding company services.The right fit for this position will have a positive demeanor and be motivated to help others, communicate well over the phone with a friendly and clear voice, and work well with various personality types. Successful candidates will display a competitive nature as this position has the potential to earn performance-based incentives/bonuses.What You'll Do...

• Answer high-volume incoming customer calls
• Pro-actively contact customers regarding questions or requests
• Update and maintain accurate customer data and service appointments in Company's database and systems
• Communicate with customers about products and/or services
• Escalate complex issues to appropriate staff using good judgment
• Liaise with other staff to help resolve customer concerns
• Set customer appointments
• Administrative support duties
• Complete special projects or tasks as assignedWhat's Needed to Succeed...
  • Answer high-volume incoming customer calls
  • Pro-actively contact customers regarding questions or requests
  • Update and maintain accurate customer data and service appointments in Company's database and systems
  • Communicate with customers about products and/or services
  • Escalate complex issues to appropriate staff using good judgment
  • Liaise with other staff to help resolve customer concerns
  • Set customer appointments
  • Administrative support duties
  • Complete special projects or tasks as assignedWhat's Required...
    • 1+ years of telephone-based customer service experience required
    • High volume Call Center experience preferred
    • High School Diploma or equivalent; college courses preferred
    • Proficiency in MS Office Suite and ability to learn new software systems quickly
    • Typing speed of 35+ wpm
    • Sales or up-selling experience a plus
    • Bi-lingual (English/Spanish) a plus
    • MUST have the flexibility to work weekday mornings and evenings as well as weekendsBenefits and Perks...
      • Casual work environment
      • Team building events such as doughnut day, holiday luncheons, barbecues, etc.
      • Premium 401k Investment Plan with a dollar for dollar 3% match
      • Medical Insurance with several plan options including a Health Savings Account
      • Prescription Drug Coverage
      • Dental Insurance
      • Vision Insurance
      • Life Insurance and AD&D
      • Short-term & Long-term Disability
      • Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
      • Paid Holidays
      • Vacation time that grows with years of service
      • Sick time
      • An employee discount purchasing programAbout 50Floor...For over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by providing customers with a convenient and enjoyable in-home shopping experience.Since the beginning, we have been lucky to have countless dedicated employees, Sales Representatives, and installation experts who have made 50Floor the company we are today.We strive to exceed each customer's expectations by offering a unique buying experience and superior service through final installation and beyond. Whether a homeowner is looking for a classic style or the latest flooring trends, they can count on our knowledgeable, well-trained staff to provide a comfortable and professional purchasing experience.We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives - their homes. At 50Floor, we create spaces that bring families together- all at an affordable price. Based in Atlanta, Georgia, 50Floor also serves customers in multiple locations within D.C. Metro, Florida, Maryland, Michigan, North Carolina, Ohio, South Carolina, Tennessee, Texas, and Virginia. Our growth and achievements can be traced back to a single common denominator - The desire to be the best. We invite you to join our growing team today and become part of the 50Floor family.See our website at 50Floor.comPlease be aware...Background Checks - The Company conducts background checks including "consumer reports" for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies' recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications.Equal Opportunity - We are an equal opportunity employer and do not discriminate against protected characteristics.

Keywords: 50 Floor, Atlanta , Call Center Representative / Agent, Sales , Tucker, Georgia