Love the Phone? Seeking inbound customer service representative
Company: Aircraft Spruce & Specialty Co.
Location: Peachtree City
Posted on: May 16, 2022
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Job Description:
Job Description We are seeking a Talented Customer Service
Representative to join our team The ideal candidate knows how to
use active listening skills, understand the customer's issue and
offer solutions to create a customer for life. The majority of your
customer contact will be via inbound calls to our Customer Service
Queue. Minimum 2 years experience required. Responsibilities:
Answer incoming customer inquiries via phone queue, chat or email;
Follow up to conclusion. Offer support and solutions to customer in
accordance with the companies customer service policies. Engage
with clients in a friendly and professional manner while actively
listening to their concerns. Collaborate with Sales, Purchasing,
Accounting, and Warehouse to ensure a prompt solution is obtained
as per company policy. Carefully document customer issues in
ticketing system and all steps taken to resolve. Provide
information about the products and services Develop and maintain a
knowledge base of the evolving products and services Additional
duties may be assigned by manager. --- Qualifications: Proven
excellence in providing Customer Service including active listening
skills and ability to provide constructive feedback. Excellent
written and verbal English skills; Second language a plus Ability
to Multi-task; Coordinating phone and email activities to keep up
with customer service volume (min. 60 - 100 calls per day)
Demonstrates emotional intelligence through trustworthiness,
ability to lead and influence others, and create an environment
focused on collaboration and teamwork. Strong knowledge of
Microsoft Office including Outlook and Word. Experience using
customer service ticketing solution - (Zendesk/Salesforce/ etc)
Ability to type 50 WPM Lifelong learner; Continuously seeking
knowledge related to customer service and personal growth. Live the
Company Values and Code of Conduct Essential Functions: This
employee us regularly required to talk and/or hear The employee
sits for 2 hours 4 times per day. This position occasionally deals
with irate customers which requires the ability to deal with
stressful situation. A friendly and empathetic disposition is
needed to deal with dissatisfied customers. The use of a telephone
(headset), computer display, keyboard and mouse are needed to
fulfill this role. This position is a full-time position- start
times from 7am - 8:30 am M-F (40 hours) with occasional Saturday
assignment. Company Description Aircraft Spruce/Aero Performance
are the leading distributor/retailer for almost all major aviation
products manufacturers. We provide a complete selection of OEM and
PMA parts to OEM's, FBOs, MRO's, Airlines, corporate operators,
flight schools, Military, and Government customers nationwide. With
over 60 years of experience in the aviation market, Aircraft
Spruce/Aero Performance gives our customers the confidence that the
parts they need will be delivered to their facility on time and
competitively priced.
Keywords: Aircraft Spruce & Specialty Co., Atlanta , Love the Phone? Seeking inbound customer service representative, Sales , Peachtree City, Georgia
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