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Front Desk Agent

Company: Hyatt Hotels Corp.
Location: Atlanta
Posted on: January 16, 2022

Job Description:

About Us
At the Hyatt Regency Atlanta Perimeter at Villa Christina we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt Regency Atlanta Perimeter at Villa Christina can mean for you!
Description
We are looking for friendly and motivated hospitality professionals to join our Four Diamond hotel! We offer competitive pay and tons of customer service based CASH incentives in addition to the hourly pay. This is an amazing opportunity to join a fantastic team and company with opportunities for advancement!
This can be a full time or part time position! Great opportunity for someone looking for extra work on weekends or if looking for a stable full time role.
Benefits for ALL associates include: Quarterly bonus program, company subsidized MARTA passes, FREE parking, FREE uniforms, monthly recognition events, people-centric CARE culture, and so much more!
Full Time Benefits include: Paid Time Off, Paid Holidays, Medical/Dental/Vision/STD insurance, company-paid life insurance,
Purpose: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Group and Hyatt's high standards of quality.
Essential Duties:


  • Greet guests in a friendly, hospitable manner demonstrating Four Diamond customer service
  • Check guests in and out, following hotel protocols and obtaining method of payment per standards
  • Provide guests with information regarding the hotel, outlets, amenities, and area
  • Respond to guest calls and requests. Employ problem resolution strategies and service recovery in the event of guest complaints.
  • Answer phones in a courteous manner and assist guests with any inquiries
  • Utilize hotel software and PMS to record guest information in an accurate manner
  • Conform with all aspects of Pyramid Hotel Group's guest safety and security protocols, including Key Control and COVID-19 safety
  • Maintain accurate and complete knowledge of the hotel's Emergency Procedures and know action steps to take during emergency situations.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues
  • All other duties as assigned by management

    Other:

    • Regular attendance in conformance with the standards.
    • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
    • Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

      SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
      The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

      • Basic mathematical skills
      • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
      • Ability to stand and move throughout front office and continuously perform essential job functions.
      • Ability to access and accurately input information using a moderately complex computer system.
      • Hearing and visual ability to observe and detect signs of emergency situations.
      • Experience with Opera PMS and/or Colleague Advantage is a plus but not required.

        Requirements
        Education:
        High school diploma preferred.
        Experience:
        Prior Front Office experience at a full-service hotel is preferred. Prior experience with Opera PMS and/or Colleague Advantage is preferred but not required.
        Grooming:
        All employees must maintain a neat, clean and well groomed appearance (specific standards available).
        Other:
        Applicants with additional language skills preferred.
        Source: Hospitality Online

Keywords: Hyatt Hotels Corp., Atlanta , Front Desk Agent, Sales , Atlanta, Georgia

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