Director, Sales Operations
Company: Plaid Enterprises
Posted on: January 16, 2022
Director of Sales Operations, Customer Compliance
Reports To: CSO, SVP
The primary role of the Director of Sales Operations is to aid the
sales organization in functioning smoothly in order to grow sales.
In order to facilitate this, the DSO leads the sales operations
team which is inclusive of the sales support staff, the database
systems manager, business analyst, and customer compliance manager
to ensure that the functional portion of the sales processes are
achieved efficiently for all channels of distribution (brick and
mortar retail, e-commerce, Omni retailer, etc.) both domestically
and internationally. This includes, but is not limited to
presentation execution, merchandising recommendations, company and
POS sales/margin/inventory analysis, item creation, market survey
monitoring, and consumer research aggregation. The DSO works very
closely with the CSO/SVP of Global Sales and the Sales Team on a
wide range of projects that determine the success of the sales
organization as well as working closely with the marketing team to
ensure sales needs are met as expected and provides analytical
assistance to the CMO as needed.
The DSO will supervise the Customer Compliance Manager who is our
subject matter expert on customer compliance topics such as
shipping, packing, routing, and regulatory requirements published
by the customer base, and as such will need through knowledge of
those topics too. Marketing, sales, purchasing, sourcing, and
production rely on the DSO and team to provide timely and accurate
information on these topics. This role is vital to the success of
the sales organization; maintaining knowledge and ensuring proper
execution of customer compliance ensures customer satisfaction as
well as avoidance of costly offset charges.
Primary areas of responsibilities include:
Manage, staff, and train the sales support team, database systems
manager, business analyst,
and Customer Compliance Manager.
Provide analytical support to the CSO/SVP, Territory Managers, &
Manage the RFP process on key accounts.
Onboard new accounts.
Implement new processes and software for existing customers as they
Review customer compliance manuals; relay pertinent details to
appropriate members of the company; monitor implementation.
Review item creation data and ensure timely and accurate item setup
processes including data synchronization.
KNOWLEDGE, SKILLS AND ABILITIES
7-10 years previous management experience in sales operations
Experience with AS400 preferred.
Previous experience with a consumer-packaged goods firm
Previous experience with CRM and dashboard software, involvement
with acquisition and or integration ideal
Knowledge of Retail Link, Partners Online, OneWorldSync, Vendor
Central, and other customer portals preferred.
Must be highly proficient and have significant experience with MS
Excel and MS Access.
Possess excellent written and verbal communication skills.
Must be able to handle multiple tasks at one time and work with a
sense of urgency.
Must be able to manage deadlines and perform under pressure.
Must be extremely detail oriented and understand the importance of
processing data in a timely manner and with an extreme degree of
Bachelors degree required
Keywords: Plaid Enterprises, Atlanta , Director, Sales Operations, Sales , Norcross, Georgia
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