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Inbound Call Center Agent (Full-Time)

Company: TalentWorldGroup Plc.
Location: Atlanta
Posted on: November 22, 2021

Job Description:

Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly people's company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!We are looking for Customer Care Talents with excellent communication skills and Call center experience to join us and start working on a Premium Customer Care project in Medical Tech industry already from July 5th!BenefitsHome-based workingFreelance contract with the possibility of choosing your own scheduleOpportunity to join future projectsLong term cooperation agreementCareer developmentGamification program (make more money by the hour, earn paid holidays)We are looking for you in case you have: 2+ years of experience in Contact center industry (Inbound/Outbound)Full-time availability (40hr/week) for the initial 4 week training - The training starts on July 5th!Strong user level of Computer skillsYou strive for excellence and find your happiness in helping othersYou have excellent oral and written communication skills in EnglishCollege or University Degree is an advantageWhat You Will Do: You are the first line of contact for members and must make each contact exceptionalRepresent our client's services in a professional, member-centric mannerProvide timely response to members requestsGather information to determine member eligibility and appropriate course of actionManage the relationship for inbound member callsRespond and interact with members during challenging timesDocument within and navigate multiple internal computer systems while providing exceptional qualityDemonstrate empathy, actively listen and effectively communicate with membersDocument key information clearly and concisely on customer account and our client's software system regarding information provided, received, or action takenComply with all applicable compliance regulations (i.e., HIPAA), organizational policies and proceduresIdentify opportunities for improved member experience and provide feedback with member service improvement recommendationsWhat we need from you: Internet: Broadband internet connectionEthernet based LAN connectionHardware Requirements: Processor: 1.8Ghz upwards (64bit preferable)RAM: 4 GB RAM upwardsAvailable Storage: 10Gb minimumPreferred Resolution: 1920x1080Wired USB HeadsetOperating SystemMicrosoft Windows 8.1,Microsoft Windows 10, orMacOS 10.11* or newerNOTE: Please make sure you submit your Resume in a file format. Adding it from your iCloud would result in us not receiving it.Job Types: Full-time, ContractSalary: $11.50 - $12.50 per hourBenefits:Flexible schedulePaid time offSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftOn callOvertimeWeekend availabilityEducation:Bachelor's (Preferred)Experience:Call center: 2 years (Required)Work Location:Fully RemoteWork Remotely:Yes

Keywords: TalentWorldGroup Plc., Atlanta , Inbound Call Center Agent (Full-Time), Sales , Atlanta, Georgia

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