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Member Service Representative (Part-Time) - Sandy Springs

Company: Navy Federal Credit Union
Location: Gainesville
Posted on: July 1, 2020

Job Description:

Job Description YOUR LIFE'S MISSION POSSIBLE You have goals, dreams, hobbies and things you're passionate about. What's Important to You Is Important to Us We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them friends, family and passions. And we're looking for team members who are passionate about our mission making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it. FORTUNE 100 Best Companies to Work For Computerworld Best Places to Work in IT FORTUNE Best Workplaces for Millennials Forbes America's Best Employers PEOPLE Companies That Care Basic Purpose To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts Lending products and creditdebit cards. To perform moderately complex platform banking functions under supervision. bull Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Responsibilities bull Analyze, research and resolve problems and discrepancies related to member accountsloans bull Assist members with submitting consumermortgageequity loan, overdraft protection and credit card applications bull Counsel current and prospective members about Navy Federal's products and services bull Ensure cash and other negotiable instruments are handled properly bull Identify opportunities to cross service products and increase product penetration bull Perform platform banking functions bull Understand and comply with federal and other regulations relating to financial products and services bull May assist with Branch Office vault opening, closing and balancing procedures bull May serve as a Branch Office andor ATM vault custodian bull Perform other duties as assigned Qualifications bull Ability to work independently and in a team environment bull Working knowledge of savings and checking products, accounts and services bull Effective active listening skills to accurately respond to inquiries and account requests bull Effective organizational, planning and time management skills bull Effective research, analytical, and problem solving skills bull Effective skill building effective relationships through rapport, trust, diplomacy and tact bull Effective skill exercising initiative and using good judgment to make sound decisions bull Effective skill maintaining composure in a high production and changing environment bull Effective skill navigating multiple screens and PC applications and adapting to new technologies bull Effective skill performing mathematical calculations and working accurately with numbers bull Effective verbal and written communication skills bull Desired - Experience in membercustomer service preferably in a call center, retail banking or financial institution bull Desired - Experience in working in a credit union environment Hours Available Monday - Saturday hours based on business needs. Part Time hours are typically 20-25+ hours a week (Please note during training longer hours will be required). Location 5898 Roswell Rd, Sandy Springs, GA 30328 Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOEAAMFVeteranDisability Disclaimer Navy Federal reserves the right to fill this role at a higherlower grade level based on business need. An assessment may be required to compete for this position. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Atlanta , Member Service Representative (Part-Time) - Sandy Springs, Sales , Gainesville, Georgia

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