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Customer Service Representative

Company: Desmar PC Inc.
Location: Atlanta
Posted on: January 17, 2020

Job Description:

esponsibilities: Deliver prompt, convenient, and professional customer service to assigned clients Provide front-line consultative customer service for client inquiries via email and phone Determine customer goals, challenges, needs and requests utilizing product and industry knowledge to provide solutions and initiate orders Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with clients and strategic partners nationwide Subject matter expert of the department, company and industry Promote additional offerings to meet client needs Successfully manage financial transactions Be an ambassador for DESMAR P.C INC within the industry Qualifications: A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Bachelor's degree from an accredited college/university or equivalent B2B client service experience Ability to absorb product knowledge quickly and process information to apply to client needs Able to make sound business decisions and exercise discretion and judgment Experience generating add-on sales revenue preferred Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook esponsibilities: Deliver prompt, convenient, and professional customer service to assigned clients Provide front-line consultative customer service for client inquiries via email and phone Determine customer goals, challenges, needs and requests utilizing product and industry knowledge to provide solutions and initiate orders Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with clients and strategic partners nationwide Subject matter expert of the department, company and industry Promote additional offerings to meet client needs Successfully manage financial transactions Be an ambassador for DESMAR P.C INC within the industry Qualifications: A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Bachelor's degree from an accredited college/university or equivalent B2B client service experience Ability to absorb product knowledge quickly and process information to apply to client needs Able to make sound business decisions and exercise discretion and judgment Experience generating add-on sales revenue preferred Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Keywords: Desmar PC Inc., Atlanta , Customer Service Representative, Sales , Atlanta, Georgia

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