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Service Express Agent

Company: The Westin Buckhead Atlanta
Location: Atlanta
Posted on: December 5, 2019

Job Description:

Overview Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Responsibilities Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest. Page guests and patrons using the public address system in a courteous and clear manner. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. Briefly answer basic inquiries, time, extension numbers, outlet hours, etc. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. About Us The Westin Buckhead Atlanta is a modern, newly refreshed retreat in an upscale community. The hotel has recently revitalized its public spaces and the renowned Atlanta restaurant, The Palm Restaurant and Bar. At the Westin, our associates are treated like family. We offer competitive salaries, a complementary hot lunch as well as MARTA and self-parking discounts. We offer a Shoes for Crews program, TIP's training certification and many other great incentives. Apply today to join our great organization!

Keywords: The Westin Buckhead Atlanta, Atlanta , Service Express Agent, Sales , Atlanta, Georgia

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