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MercuryGate Consultant

Company: Keylent
Location: Atlanta
Posted on: August 17, 2019

Job Description:

TMS Support Analyst Provides technical support for the TMS System including triaging tickets, troubleshooting and resolving system problems covering TMS Functionality, Performance and system integration flows. Responsibilities Provide timely assistance to Operational users in resolving system functionality and performance issues. Perform in a 2nd level support capacity before escalating issues to the TMS Product Vendor. Ability to effectively troubleshoot issues to get to the root cause of the issue. Work with other IT Support Teams and TMS Product vendor as needed to assist in resolving 3rd level support issues. Participate in on-call rotation for after-hours support coverage. Experience Bachelor s Degree or equivalent experience. Strong problem solving and troubleshooting capabilities. People Skills Ability to establish effective working relationships across multiple groups - support and build groups, internal and external customers partners. Communication Skills Excellent oral and written communications. Excellent Organizational Skills Ability to handle multiple tasksmeet deadlines in a fast-paced environment. Knowledge of TMS Integration (OM WMS Financials Carrier) functional processes, integration touch points and exposure to standard EDI interfaces 856, 754, 204, 990, 210, 214 etc. 5+ years experience in Logistics or Transportation Industry. 1-3+ years work experience required with the Mercury Gate TMS. 1+ year in Oracle Transportation Management product preferred but not mandatory Warm Regards Murali Krishna Singampalli Recruitment Manager Keylent Inc 1000 N West Street, Suite 1200 Wilmington,DE,19801 Phone E Mail

Keywords: Keylent, Atlanta , MercuryGate Consultant, Professions , Atlanta, Georgia

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