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System Support Technician

Company: Kelly IT
Location: Roswell
Posted on: May 19, 2019

Job Description:

Kelly Services is looking for an IoT System Support Technician II for a leading paper based product company. "Use this link to chat with a recruiter now- " Job Title IoT System Support Technician Pay rate 30 - 32 per hour Location Roswell, GA, 30076-2199 Type W2 Contract Duration 3 months Description The IoT Support Technician position will provide technical and product support for a distributed network of proprietary IoT devices installed in Kimberly-Clark Professional buildings and select customer locations. The IoT Support Technician will become an expert user of the software, hardware and firmware components of KCP smart dispenser platform (Onvation) and will need to have a strong comfort level working with software interfaces as well as hardware. The ideal candidate will have experience in computer networks, monitored alarm systems, andor distributed control systems as they operate in a similar network topology or have worked within a custom IoT environment. The IoT Support Technician may be required to resolve issues using the telephone, email, and remote desktop processes. Must be organized and able to successfully manage multiple requests and projects. Primary responsibilities Trend, analyze, and report re-occurring and critical issues to the software and hardware team Track and manage incidents to closure. Regularly report to stakeholders on open tickets (incidents), rate of closure, etc. Handle outages and provide support for hardwaregateway problems in installed location Troubleshoot software UI issues and complex issues related to combinations of software, hardware and firmware Investigate and resolve issues or escalate to lead engineer or team leader when needed Collaborate with engineers and business leads to accurately report findings and enable improvements to current system as well as enable best practices Perform other duties as assigned Required Skills Knowledge of the Linux operating system Knowledge of computer networking protocols such as TCPIP, HTTP and cellular networks Knowledge and interest in electronics and IoT devices such as Raspberry Pi, Arduino Knowledge of scripting languages such as Python, perl, sh PowerShell Hands on experience installing, working with small electronic equipment like cable boxes, modems, etc. preferred Willingness to learn new tools, technologies and stays current with market trends Have a can-do attitude with a take ownership approach and strong interpersonal skills Must be a strong team player with excellent written and verbal communication skills in English Strong knowledge of MS Office Suite (Word, Excel, PowerPoint) 1 years of hardwareIOT devices testing experience is a plus (Hardware testing and diagnosis experience) Experience working in lab environments Good time management, interpersonal and communication, problem solving skills. Willingness to travel for training and meetings related to this position Important information This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached. Thank you, Soma Patanaik Professional Technical Recruiter Kelly Services, Inc.

Keywords: Kelly IT, Atlanta , System Support Technician, Professions , Roswell, Georgia

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