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Help Desk Analyst #53214

Company: ESG Consulting
Location: Atlanta
Posted on: April 17, 2018

Job Description:

Help Desk Analyst #53214 Job Description Our client is seeking Help Desk Analyst will be working as part of the Help Desk team providing support to customers statewide. The successful candidate will be responsible to provide technological and helpdesk support for users, research and document system problems and procedures, provide problem resolution to user/customers, develop and write user updates for the systems. Qualifications Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent Preferred Qualifications Experience working in help desk and/or customer service environment Bilingual English/Spanish preferred Superior ability in oral, written and interpersonal communications Experience working in a team environment and superior ability to commit to a team effort Strong analytical skills. Experience in analysing and identifying problems and ensuring their correction. Must be self-motivated and able to work independently within a team environment. Experience with User Acceptance Testing Experience with MS Office Knowledge of call center telephony and technology Knowledge of customer service principles and practices

Keywords: ESG Consulting, Atlanta, Help Desk Analyst #53214, Professions, Atlanta, Georgia

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