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Sales Operations Analyst

Company: Riskonnect
Location: Atlanta
Posted on: November 20, 2023

Job Description:

Sales Operations Analyst - Resilience Department: R&D Job Status: Full-Time FLSA Status: Exempt Reports To: Manager, Sales Operations - Finance Positions Supervised: Amount of Travel Required: Minimal WHY JOIN US? We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words - they unite our organization and bring meaning and purpose to what we do. #pioneer #spark #focus #community THE TEAM Teamwork is the heart of Riskonnect. We thrive on collaboration, believing it's the key to our growth and innovation in risk management. We encourage feedback, offer advancement opportunities, and support continuous learning. Join us to experience a culture that values teamwork and embraces a collaborative mindset, where your success is our success. THE OPPORTUNITY
The Sales Operations Analyst supports the needs of our Sales Operations team. In this opportunity, the Sales Operations Analyst works closely with Sales Operations, Sales, and Finance to manage and maintain critical business processes and data. This role requires great attention to detail and successful candidates must be able to work independently in a fast-paced environment. WHAT WOULD MAKE YOU A FIT? If you're an innovator and a pioneer who's passionate about not just your own success but also contributing to the success of both our internal and external customers, you're exactly the kind of candidate we're looking for. You thrive in a fast-paced environment where your success is intertwined with the satisfaction and achievement of both customers and teammates. In addition to your innovative mindset and commitment to teamwork, you should possess the following skills and requirements:

  • Lead and continuously improve the overall renewal administration process.
  • Sales operations activities to support all stages of the sales cycle including preparing sales quotes, contracts and facilitation of contract execution.
  • Opportunity creation and maintenance to support new and expanded sales in collaboration with sales and renewal teams.
  • Monitor and action subscription contracts through various stages of contract lifecycle.
  • Carefully analyses and interprets contracts for extraction of key data points, while understanding how the business will use the data to make decisions with customers or for the business in general.
  • Responsible for day-to-day contract administration including data collection, integrity and accuracy of legal contract data in business systems (Salesforce CRM)
  • Collaborate and maintain sales process guides and related training documentation.
  • Maintain license inventory and associated analytics, including monthly reporting and invoice reconciliations.
  • Identify process issues and recommend solutions with corresponding communication plans.
  • Works directly with Sales and Customer Success Teams, and their leadership to support efficient and effective execution of sales process.
  • Responsible for analysis and reporting of contract-related data in an on-going effort to increase efficiency of business operations.
  • Facilitates and executes modifications to active contracts, including amendments, renewals, subscription orders, terminations, etc.
  • Identify process issues and recommend solutions with corresponding communication plans.
  • Participate in training team members as needed.
  • Facilitate Client onboarding and offboarding activities.
  • Manage multiple projects simultaneously.
  • Support CRM initiatives
  • Perform other job-related duties as assigned. Essential Skills and Requirements
    • Bachelor's degree preferred, but not required.
    • 1-2 years sales support role within a SaaS or subscription-based organization.
    • 1-2 years of Resilience/Business Continuity experience preferred
    • 2+ years of contract administration, contract management or other relevant experience supporting sales/legal organizations.
    • 1+ year experience working with Salesforce (Salesforce CPQ experience a plus)
    • Advanced working knowledge of Microsoft Office products required.
    • Outstanding critical thinking, process improvement, and analytical skills
    • Strong communication skills and attention to detail.
    • Strong technical skills, attention to detail and organization skills.
    • Well-organized and hard-working, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure.
    • Ability to quickly adjust to changing priorities, comfortable navigating ambiguity and championing change. WHY BE A PART OF OUR TEAM? Delivering innovative solutions backed by world-class customer service starts with having the best talent. Our 800+ professionals are valued for the kind of inspired thinking and collaborative spirit that keeps us at the forefront of our industry. As a Riskonnect colleague, you'll work alongside some of the best and brightest as you help customers manage some of the world's most challenging and complex risks. In fact, for the past three years, Riskonnect has been recognized as a Best and Brightest Company to Work For (Nationwide). One year on the list could be a 'one hit wonder'. Two years initiates a trend. Three years makes us part of a very exclusive club and shows the true essence of our organization is to 'walk the walk'. We are very proud of this accomplishment. If you read this and thought "I can do this!" then please submit your qualifications and apply directly at Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Keywords: Riskonnect, Atlanta , Sales Operations Analyst, Professions , Atlanta, Georgia

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