Technical Account Consultant US (Spanish Speaking)
Company: Highland Capital Europe
Location: Atlanta
Posted on: March 20, 2023
Job Description:
At Featurespace, we strive to be the world's best software
company at protecting our customers and their customers from
financial crime. We do that with personality, heart and
professionalism, cultivating an innovative, fun and positive team
atmosphere where everybody can contribute to solving our
customer's' problems in new, innovative ways. We are always seeking
to be the best at what we do and make our customers smile. We are
looking for an exceptional individual to join our vibrant team. As
a -Technical Account Consultant, -you will serve as a designated
technical contact and champion for our largest customers. By
maintaining a long-term relationship with your customers, you will
gain an understanding of the customer-specific solution,
understanding customer roadmap and future plans, usage trends,
overall technical environment, and pain points. This is a dynamic
role that involves partnering with the Customer Success Team to
analyse our customers' businesses and understand their operations
to maximise the value they derive from our platform. This role also
involves consulting with Data Science, Delivery teams, Technical
Support, Product Management to scope customer requirements for
additional work and other value-adding opportunities and services.
All of this will be under the overall leadership and direction of
the Strategic Enterprise Account Director and a strategic account
plan which you will contribute towards. Occasional travel to
customer sites might be required as you build strong, trusting
relationships and keep our customers delighted with our services.
This role requires a high degree of proficiency in both -Spanish
-and English. Please submit your application in -English, and make
your proficiency in both languages clear in your application. This
role is based -remotely in the US within EST or CT time zones.
Occasional travel to customer sites might be required as you build
strong, trusting relationships and keep our customers delighted
with our services. Day to Day As a company, we hire people with a
willingness to adapt to a variable role, so along with the key
responsibilities below, we ask for ownership of any other duties as
required.
- To be a trusted advisor to the customer for their existing
solution implementation and any future requirements.
- Improving customer experience through the proactive early
identification of pain points and potential future challenges.
- Driving value through building a close working relationship
with the customer, especially their technical teams and user groups
and advising them on additional capabilities offered by
Featurespace. Responsibilities -
- Develop strategic relationships with stakeholders to understand
a customer's business and collaborate to develop strategic roadmaps
together.
- Participate in sales handovers, internal planning sessions,
quarterly business reviews and executive sessions to better
understand the customer's business and technical needs.
- Support the Customer Success team by acting as the internal
champion and advocate for the customer to aid the resolution of
customer issues through coordination of efforts among
Featurespace's internal teams (data science, SMEs, delivery,
technical support, engineering, and leadership teams)
- Understanding the customer requirements and deliverables and
work with the project and customer success teams to create a
comprehensive Statement of Work.
- Seek out where additional professional services packages could
be of benefit to customer and lead the delivery of these or
coordinate with Subject Matter Experts, Data Science or Risk
Strategy Consultants etc.
- Ensure customer is getting value from solution as expected and
if not then manage process to resolve this.
- Retain detailed knowledge and insight into each customer's
platform and solution with Featurespace.
- Influence the roadmap of Featurespace products by leveraging
the knowledge of your customers' solutions, environments and use
cases.
- Learn and keep up-to-date on the latest product features,
functionality, dependencies, underlying architecture and their
operational impact.
- Help to educate your customers on best practices for using the
Featurespace platform.
- Use the knowledge of your customers to help Featurespace teams
in better assisting your customers by running training sessions and
contributing to documentation.
- Conducting regular Technical Reviews and maintaining health
report of each platform and review original sizing and projected
growth to circumvent future issues. About you
- Demonstrated success in Customer Success, Technical Account
Management, Solution Design, Professional Services or Technical
Consulting function for a product / SaaS company with enterprise
customers in a financial sector.
- Strong academic background (Technology or scientific degree) or
extensive relevant experience required.
- Industry knowledge in one or more of the following: - Payments,
Fintech and/or Banking sectors.
- Experience in a delivery consulting environment; including
leading meetings, workshops, gathering requirements, scoping, and
briefing technical teams to deliver.
- Excellent customer and business relationship/stakeholder
management skills. Personal Qualities The work is often challenging
and fast paced. We are looking for someone who has the following
qualities:
- Resilience in the face of change
- Excellent organisational skills
- Good common sense and a logical thinker
- A passion to work for one of the fastest growing fraud
prevention technologies in the world
- Proactive and resourceful
- Excellent written and verbal skills
- Calm under pressure And most importantly, a small-company
attitude: willingness to adapt to a variable role and a great
can-do attitude.
Keywords: Highland Capital Europe, Atlanta , Technical Account Consultant US (Spanish Speaking), Professions , Atlanta, Georgia
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