Business Analyst

Company: Cogent Infotech Corporation
Location: Atlanta
Posted on: March 20, 2023

Job Description:

Job Responsibilities:

--- Responsible for both recommending and capturing business requirements, functional, and non-functional
requirements for the various systems that DECAL uses.
--- Participates in, and in some cases may lead, business requirement gathering sessions with internal
stakeholders, business vendors, and partner programs and agencies.
--- Participates in the planning, creation, testing, deployment, and evaluation of the SDLC for DECAL's systems.
--- Evaluates and provides feedback on system requirements created by other vendors, programs, or agencies.
--- Participates in or assists with user acceptance testing.
--- Develops, documents, and reports recommendations for solving and/or addressing problems, questions and
issues based on research conducted.
--- Clearly communicates management's views on major policies or current issues to individuals and entities both
within and outside the organization.
--- Work with internal functional teams and business stakeholders to extract use cases in their existing
implementations.
--- Solve day-to-day issues arising during automation projects with timely resolutions.
--- Review and help refine automation business cases to optimize, improve and automate business processes to
deliver the desired business outcome
--- Experience in using Visio & documentation tools to prepare Process mapping (Current & Future State),
Workflow diagram, Low level process document.
--- Excellent logical and analytical skills to help define solutions for business problems.
--- Uses sound judgment to respond appropriately to internal and external contacts.
--- Independently establishes and monitors deadlines to ensure timeliness of staff's responses to inquiries,
complaints, and other issues.
--- Serves as a member of the CAPS Program Administration section and supports the work of other team
members as needed.
--- Coordinates with vendors and technical staff to ensure that functionality of automated systems is consistent
with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
--- Develops and administers training, training documents, and user guidance for system changes or
workarounds.
--- Develops and documents business processes for users of new or upgraded system.
--- Assists with development of change management plans for transition to new or upgraded systems.
--- Provides business user support and oversight statewide in the use of all data systems for the program.
--- Serves as liaison between business users and technical staff in the implementation and development of
business process automation.

Agency Preferred Qualifications:

--- Experience working with data systems and acting as a liaison between business users and technical staff.
--- Experience automating and documenting business processes.
--- Experience working on multiple complex projects simultaneously.
--- Experience organizing and analyzing data to inform decision making.
--- Experience managing business functions and processes.
--- Knowledge of or experience with Georgia Gateway Integrated Eligibility System.
--- Knowledge of system development and configuration.
--- Advanced skills in Excel and other Microsoft Office applications.
--- Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA),
Project Management Institute - Business Analyst (PMI-PBA), or similar certification

Technical Competencies:

--- Knowledge of eligibility requirements and systems.
--- Experience creating user stories based on collected requirements and well-defined acceptance criteria on a
software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
--- Understanding of the needs and processes necessary for process automation. Particular expertise gathering
requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends.
--- Understanding of business user needs, and ability to translate those needs to technical staff that are
responsible for the coding and development of data systems.
--- Understanding of how data systems interact.
--- Intermediate or advanced skills in Microsoft Word and Excel.
--- Intermediate skills in SharePoint and relational databases.
--- Ability to execute high quality customer service by anticipating customer needs, providing services accurately,
in a respectful and timely manner, and establishing and maintaining effective contact and follow through with
customers.
--- Ability to develop and maintain positive work relationships.
--- Ability to collaborate and work effectively as a team member.
--- Excellent communication skills, both oral and written, and organizational skills.
--- Ability to organize and evaluate data to drive decision making.
--- Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements:

--- Work is typically performed in an office environment with intermittent sitting, standing, or walking in various s
settings.
--- The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed
information through verbal communication.
--- Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal;
extensive reading and visual inspection.
--- Full range of hand and finger motion for data entry purposes.

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Skill
Required / Desired
Amount
of Experience


Experience both recommending and capturing business requirements, functional, and non-functional requirements
Required
5
Years


Experience with all phases of SDLC with emphasis on planning, requirements, design, test, implementation, and evaluation
Required
5
Years


Experience with development and administration of training materials, training documents, and user guidance for system changes
Required
5
Years


Experience working with data systems and acting as a liaison between business users and technical staff
Required
5
Years


Knowledge of or experience with Georgia Gateway Integrated Eligibility System
Desired
-
-


CBAP, CCBA, PMI-PBA, or similar certification
Required
-
-


Experience gathering requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends
Required
3
Years


Advanced skills with Microsoft Office Suite and SharePoint
Required
-
-

Keywords: Cogent Infotech Corporation, Atlanta , Business Analyst, Professions , Atlanta, Georgia