GA DHS Systems Support Technician 1

Company: Apidel Technologies
Location: Atlanta
Posted on: January 28, 2023

Job Description:

Must be local to Metro Atlanta

Job Summary:
Serve as high level approver for specialized ServiceNow requests
Confirm requests meet approval criteria and asset management requirements
Inform submitters of proper requests required for desired services
Work closely with NTT Service Technicians and Business Application & Technology staff to
Provide some guidance for resubmitting ServiceNow requests correctly
Review and update ServiceNow CMDB and Client Asset Management inventories
Promote asset management concepts and best practices
Help facilitate Division office supply orders using state purchasing processes and procedures
Address and escalate ServiceNow issues affecting daily operations
Promote asset management concepts and best practices engaging user participation
Update Client Asset Management and ServiceNow inventories
Pursue offboarded user hardware and wireless equipment returns
Help track large scale technology product deliveries for Special Projects
Work closely with internal and external clients to ensure overall success of Unit operations
Identify hardware trends and report inventory discrepancies
Maintain daily inventory summaries and weekly reports in MS Teams
Provide status updates to Unit Manager

Qualifications:
High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.

ServiceNow experience
Hardware asset management knowledge

Keywords: Apidel Technologies, Atlanta , GA DHS Systems Support Technician 1, Professions , Atlanta, Georgia