Senior Journey Architect - REMOTE
Company: Truist Financial Corporation
Location: Atlanta
Posted on: January 27, 2023
|
|
Job Description:
The position is described below. If you want to apply, click the
Apply button at the top or bottom of this page. You'll be required
to create an account or sign in to an existing one.If you have a
disability and need assistance with the application, you can
request a reasonable accommodation. Send an email to or call
877-891-2510 (accommodation requests only; other inquiries won't
receive a response).Regular or Temporary:RegularLanguage Fluency:
English (Required)Work Shift:1st shift (United States of
America)Please review the following job description:Support the
development of a holistic prospect and client experience strategy
that enables the delivery of positive, meaningful interactions
across all touchpoints. Orchestrate updating and maintaining the
evolving client experience and drive alignment across current state
processes, as well as the vision for future state. Influence design
and prioritization decisions that enhance the client experience
through improvements in products, processes, communications and
'moments that matter' interactions. Act as a key liaison with
internal teams such as financial product development, operations,
marketing, digital product development, design, technology, legal,
risk and compliance. Ensure that gaps in the prospect and client
experience - wherever they may occur in the journey - are
addressed. Success will be evident through the alignment with
company priorities and client sentiment measurement expectations.
Work with a cross disciplinary team to envision, design and
implement concepts, which infuse empathy, creativity and strategy
to ideate and innovate across touchpoints while supporting business
goals and shape the future of our company. A Truist Senior Client
Journey Architect requires a strong human-centric perspective
complimented with business acumen, including the ability to drive
improvements cross-functionally, the people skills to foster a
customer-centric culture, and the analytical mindset to tie
experience improvements to tangible business outcomes.ESSENTIAL
DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential
functions for this job. Other duties may be performed, both major
and minor, which are not mentioned below. Specific activities may
change from time to time.1. Lead cross-functional teams.2.
Facilitate progress check-ins/stand-ups and planning with business,
design and technology partners.3. Managing concurrent efforts in a
fast-based, results-driven environment.4. Orchestrate partners to
garner a deep understanding of the competitive landscape, our
client segments and that segment's needs.5. Drive partner alignment
and approvals including legal, compliance, security, fraud and
others, as needed.6. Collaborate with a wide variety of partners to
align on strategy and develop a delivery roadmap that supports
client and business goals.7. Forecast and measure impact of future
state solution.8. Collaborate and engage key stakeholders,
including lines of business, operations, and other functional areas
in the planning and execution of end-to-end client experiences.9.
Track and manage complex interdependencies - people, processes,
data & technology.10. Communicate the future state vision,
priorities and efforts required, as well as timeline with subject
matter experts.11. Manage the backlog of ideas and a central view
of change occurring in each of the client experience(s).12.
Collaborate and track product metrics to inform strategy and
roadmap, sharing analysis with partners.13. Work with partners to
drive the necessary client and teammate facing readiness across all
channels.14. Communicate best practices and Journey methodology to
relevant stakeholders at all levels of the business.15. Establish
an extensive knowledge of the people, tools and processes behind a
given client journey.People Management opportunities:16. Build and
maintain a team of game changing talent.17. Oversee the work of
your team to ensure team members are progressing in a positive
direction.18. Direct activities for professional development of
team members.19. Inspire and motivate a world-class team of
talented designers and cross-functional partners to do their best
work.QUALIFICATIONSRequired Qualifications:The requirements listed
below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.1.
Bachelor's degree required in related subject or equivalent
education and related training with experience in business case
generation2. Five years of leadership experience operating in a
Client Journey Room or Journey-led transformation environment3.
Five years leveraging human-centered and agile processes and
principles4. Seven years of experience in communicating
cross-functionally and across management levels in formal and
informal settings5. Equal enthusiasm for high-level strategic
planning and tactical daily execution6. Experience defining/driving
vision of experience programs and/or partnership based programs
utilizing design thinking and prior journey experience7. Strong
portfolio of work demonstrating experience leading/managing the
design of complex systems across multiple platforms8. Ability to
clearly articulate recommendation & decisions and understand the
right questions to ask based on the audience for feedback9. Proven
ability to use data analytics, research and testing methodologies
to drive business decisions, diagnose problems, and recommend
action plans to resolve issues10. Ability to lead cross-functional
teams without formal authority11. Comfortable managing concurrent
efforts in a fast-based, results-driven environment12. Comfortable
with ambiguity, leading work autonomously, & independent
decisioning13. Experience in roles requiring strong communication
and interpersonal skills & the creation and delivery of succinct
presentations to explain and sell plans/vision, as well as
understanding the right questions to ask based on the audience for
feedback14. Excellent discovery and facilitation skills (e.g.
empathy interviews, Design Thinking, workshop development) as well
as the ability to succinctly communicate findings and negotiate to
deliver outcomes15. Deeply passionate about the customer and
ensuring their perspective is protected through the Client Journey
Room16. Excellent organizational and time management skills,
attention to detail, as well as sharp analytical and
problem-solving skillsPreferred Qualifications:1. Masters of
Business Administration (MBA) or Graduate degree2. Corporate and
Investment Banking/Capital Markets backgroundTruist supports a
diverse workforce and is an Equal Opportunity Employer who does not
discriminate against individuals on the basis of race, gender,
color, religion, national origin, age, sexual orientation, gender
identity, disability, veteran status or other classification
protected by law. Drug Free Workplace.
Keywords: Truist Financial Corporation, Atlanta , Senior Journey Architect - REMOTE, Professions , Atlanta, Georgia
Click
here to apply!
|