Supply Chain Customer Support Specialist - Distribution Center
Company: WellStar Health System, Inc.
Location: Lithia Springs
Posted on: January 27, 2023
At WellStar we all share common goals. That's what makes us so
successful - and such an integral part of our communities. We want
the same things, for our organization, for our patients, and for
our colleagues. As the largest not-for-profit healthcare system in
Georgia, this means we pride ourselves on investing in the
communities that we serve. We continue to provide innovative care
models, focused on improving quality and access to healthcare.
Reports to the Supervisor for Supply Chain Customer Support.
Customer Support Specialist (CSS) will be customers' primary point
of contact with Supply Chain. The duties and responsibilities of a
CSS include managing incoming calls and emails, completing
ServiceNow assignments as well as handling customer's inquiries and
addressing customer's needs to achieve satisfaction. A Customer
Support Specialist will function as a liaison, provide
product/service information, answer questions, and resolve any
emerging problems that customers may face with accuracy and
Required Minimum Education: Highschool diploma or equivalent
Required Minimum Experience: Two (2) years office experience with
emphasis on basic business, supply chain or accounting principles.
Ability to demonstrate comparable knowledge and skills in
Knowledge of medical/surgical products, services and/or vendors
utilized in a hospital setting preferred. Ability to develop
relationships and communicate effectively. Working knowledge of
automated materials management information systems (MMIS). Ability
to multi-task and have effective communication skills. Ability to
multiple tasks simultaneously and understanding of uses of products
in a medical setting. Occasionally will be required to exercise
independent judgement and discretion.
Required Minimum Skills: General understanding of Microsoft Office
365 applications and customer service software platforms. Good
organization skills and strong attention to details. Good
analytical and communication skills, both verbal and written.
General understanding of Supply Chain operations in Hospital
Keywords: WellStar Health System, Inc., Atlanta , Supply Chain Customer Support Specialist - Distribution Center, Professions , Lithia Springs, Georgia
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