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Senior Site Reliability Engineer

Company: H&M Group
Location: Atlanta
Posted on: August 8, 2022

Job Description:

Job Description:
We are looking for a Site Reliability Engineer within eCommerce with experience of Headless SaaS (e.g., a headless CMS experience) and API based commerce frameworks. You will work within our new SRE team supporting the next generation customer experience by blending fashion and tech. You will be a valuable resource in our journey to build a new operations service ensuring that we have the next generation support to our headless and decomposed commerce platform. Your work will be important to all supported teams, ensuring a seamless shopping experience leading to a positive customer service experience. You will work together in a cross-functional team to monitor, manage, and resolve issues of the supported front-end applications.
Core Responsibilities includes but is not limited to:

  • Work in a cross functional support team delivering operational offloading towards a product organization.
  • Apply operations engineering practices together with WoW experts.
  • Ensure delivery quality and supply KPI reporting.
  • Collaborate closely with product teams to ensure predictable operations and minimal disruptions to Production.
  • Participate in On-Call technical support to resolve business critical incidents.
  • Collaborate closely within your cross-functional team, share best practices as well as discuss and improve on operations ways of working.
  • Technical analysis, troubleshooting of complex issues/Incidents.
  • Improve monitoring performance by focusing on preventive measures.
  • Product Improvements (code & log analysis).
  • Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents.
    Job Qualifications:
    • Bachelor's degree in Computer Science or related technical discipline
    • 6+ years of experience in maintenance & operations and/or development
    • Strong experience working on cloud-based infrastructure e.g., Azure (preferred), GCP, AWS
    • Working experience in monitoring tools (Splunk, Grafana etc.)
    • Good working experience with MCS - Microservices Architecture and Kubernetes
    • Strong working experience from support in retail and eCommerce
    • Experienced in DevOps practices (automated testing, CI/CD etc.)
    • Strong understanding of application engineering
    • Strong working experience in operations of services
    • Experience within solutions architecture and how to fast pinpoint causes of issues
    • Experience from working with API-based frameworks (e.g., Commercetools or Fabric is ideal)
    • Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context
    • Good knowledge of Python scripting
    • Familiarity with common tech stacks in Headless Ecommerce is a nice to have
    • Experience of maintaining/supporting and/or developing desktop and mobile applications
    • Knowledge of design principles and fundamentals of solutions architecture is a big plus
    • Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS) is a nice to have for the ideal candidate
    • A passion for problem solving with strong analytical capabilities
    • Stay current on technical trends to suggest innovative tools and approaches to interesting problems

Keywords: H&M Group, Atlanta , Senior Site Reliability Engineer, Professions , Atlanta, Georgia

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