Senior Site Reliability Engineer
Company: H&M Group
Location: Atlanta
Posted on: August 8, 2022
Job Description:
Job Description:
We are looking for a Site Reliability Engineer within eCommerce
with experience of Headless SaaS (e.g., a headless CMS experience)
and API based commerce frameworks. You will work within our new SRE
team supporting the next generation customer experience by blending
fashion and tech. You will be a valuable resource in our journey to
build a new operations service ensuring that we have the next
generation support to our headless and decomposed commerce
platform. Your work will be important to all supported teams,
ensuring a seamless shopping experience leading to a positive
customer service experience. You will work together in a
cross-functional team to monitor, manage, and resolve issues of the
supported front-end applications.
Core Responsibilities includes but is not limited to:
- Work in a cross functional support team delivering operational
offloading towards a product organization.
- Apply operations engineering practices together with WoW
experts.
- Ensure delivery quality and supply KPI reporting.
- Collaborate closely with product teams to ensure predictable
operations and minimal disruptions to Production.
- Participate in On-Call technical support to resolve business
critical incidents.
- Collaborate closely within your cross-functional team, share
best practices as well as discuss and improve on operations ways of
working.
- Technical analysis, troubleshooting of complex
issues/Incidents.
- Improve monitoring performance by focusing on preventive
measures.
- Product Improvements (code & log analysis).
- Continuous improvement on proactive monitoring, housekeeping
automation to proactively detect and avoid incidents.
Job Qualifications:
- Bachelor's degree in Computer Science or related technical
discipline
- 6+ years of experience in maintenance & operations and/or
development
- Strong experience working on cloud-based infrastructure e.g.,
Azure (preferred), GCP, AWS
- Working experience in monitoring tools (Splunk, Grafana
etc.)
- Good working experience with MCS - Microservices Architecture
and Kubernetes
- Strong working experience from support in retail and
eCommerce
- Experienced in DevOps practices (automated testing, CI/CD
etc.)
- Strong understanding of application engineering
- Strong working experience in operations of services
- Experience within solutions architecture and how to fast
pinpoint causes of issues
- Experience from working with API-based frameworks (e.g.,
Commercetools or Fabric is ideal)
- Experience from ITIL support processes and ITSM tools (e.g.,
ServiceNow) in a microservices context
- Good knowledge of Python scripting
- Familiarity with common tech stacks in Headless Ecommerce is a
nice to have
- Experience of maintaining/supporting and/or developing desktop
and mobile applications
- Knowledge of design principles and fundamentals of solutions
architecture is a big plus
- Knowledge of multiple front-end languages and libraries
(ReactJS, React Native, NodeJS) is a nice to have for the ideal
candidate
- A passion for problem solving with strong analytical
capabilities
- Stay current on technical trends to suggest innovative tools
and approaches to interesting problems
Keywords: H&M Group, Atlanta , Senior Site Reliability Engineer, Professions , Atlanta, Georgia
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