Finxact - Production Support Analyst
Posted on: August 7, 2022
Finxact, a Fiserv Company is seeking a technically minded Support
Analyst to provide functional business support to clients,
partners, and other Finxact team members for the Finxact Core as a
Service (CaaS) platform.
**Essential Duties and Responsibilities**
The type of activities expected to be performed at this level
include, but are not limited to:
+ Functional support of the Finxact CaaS system for production
+ Monitoring and ensuring proper functional behavior of the
+ Supporting internal and external partners in researching
production incident reports.
+ Issue triage utilizing the following techniques:
+ Data/error research via SQL and REST/JSON
+ Log analysis using elastic search
+ Event monitoring
+ Conducting operational balancing and financial reconcilements as
+ Periodic off-hours support with incentives.
**Education and Experience Minimum Qualifications**
+ Bachelor's degree in Information Systems preferred.
+ Candidates without a completed undergraduate degree will be
considered and must have 5+ years direct experience in retail
banking and/or back-office operations.
+ 2+ years of professional retail banking or back-office operations
+ Payment systems experience (ACH, EFT, X9, etc.).
+ Experience with supporting production software for live clients
in the financial services space.
+ Tools/Utilities: Atlassian (Jira, Confluence, etc.), Postman
+ Banking or financial services software industry experience in a
client or customer-facing role.
+ Strong financial acumen and attention to detail.
+ Team player.
+ Remote (telecommute) position within the contiguous United
+ Minimal travel (
Keywords: Fiserv, Atlanta , Finxact - Production Support Analyst, Professions , Atlanta, Georgia
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