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Finxact - Production Support Analyst

Company: Fiserv
Location: Atlanta
Posted on: August 7, 2022

Job Description:

**Position Summary**

Finxact, a Fiserv Company is seeking a technically minded Support Analyst to provide functional business support to clients, partners, and other Finxact team members for the Finxact Core as a Service (CaaS) platform.

**Essential Duties and Responsibilities**

The type of activities expected to be performed at this level include, but are not limited to:

+ Functional support of the Finxact CaaS system for production clients.

+ Monitoring and ensuring proper functional behavior of the system.

+ Supporting internal and external partners in researching production incident reports.

+ Issue triage utilizing the following techniques:

+ Data/error research via SQL and REST/JSON

+ Log analysis using elastic search

+ Event monitoring

+ Conducting operational balancing and financial reconcilements as needed.

+ Periodic off-hours support with incentives.

**Education and Experience Minimum Qualifications**

+ Bachelor's degree in Information Systems preferred.

+ Candidates without a completed undergraduate degree will be considered and must have 5+ years direct experience in retail banking and/or back-office operations.

+ 2+ years of professional retail banking or back-office operations experience.

+ Payment systems experience (ACH, EFT, X9, etc.).

+ Experience with supporting production software for live clients in the financial services space.

+ Tools/Utilities: Atlassian (Jira, Confluence, etc.), Postman (JSON), SQL.

+ Banking or financial services software industry experience in a client or customer-facing role.

**Core Competencies**

+ Strong financial acumen and attention to detail.

+ Team player.

**Location/Travel**

+ Remote (telecommute) position within the contiguous United States.

+ Minimal travel (

Keywords: Fiserv, Atlanta , Finxact - Production Support Analyst, Professions , Atlanta, Georgia

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