Help Desk Analyst

Company: Robert Half Technology
Location: Atlanta
Posted on: June 25, 2022

Job Description:

Description You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Mac Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Advertising field. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is located in the Atlanta, Georgia area.Your responsibilities in this role- Independently investigate and implement solutions to technical issues- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally- Identify recurring technical issues and propose solutions to address the root of the problems- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications- Background in user administration and bug fixing in a client server environment- Mac OS experience is an Absolute requirement- JAMF - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity- Good understanding of IT support ticketing systems- Familiarity with basic networking conceptsTechnology Doesn't Change the World, People Do. -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. - 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .

Keywords: Robert Half Technology, Atlanta , Help Desk Analyst, Professions , Atlanta, Georgia