ERP Operations Consultant, Atlanta based

Company: ComTec Solutions
Location: Atlanta
Posted on: May 16, 2022

Job Description:

Description:
ERP Operations ConsultantDepartment: Enterprise Systems GroupPosition Type: Full TimeTravel Required: MinimalJOB SUMMARY: As a member of the Enterprise Systems Group, you will be the dedicated onsite Operations Consultant to a major client in the Atlanta area, delivering consulting services. You will be the trusted adviser to this client on system configuration and implementation, problem identification, documentation, testing and training using Epicor's best practices. REPORTS TO: Manager, Enterprise Systems GroupDIRECT REPORTS: None ESSENTIAL FUNCTIONS: - Communicate with customer to determine needs, and contribute solution design as well as overall business strategy - Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state - Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner - Ability to adhere to project timelines and meet Service Level Agreement goals - Provide support for client in a help desk capacity and assist in troubleshooting application questions - Provide on-site training and consulting for client if necessaryADDITIONAL RESPONSIBILITIES:

• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required
  
  Requirements:
  TECHNICAL SKILLS:
  • High level (Intermediate) of proficiency in MS Office and SharePoint
  • Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains etcSOFT SKILLS & ABILITIES:
    • Strong written and verbal communication skills
    • Pleasant and professional demeanor in all client and internal communications
    • Ability to multi task
    • Intellectually resourceful with sound judgment and effective decision-making abilities
    • Independent worker and able to work effectively on daily tasks without direct supervision
    • Strong organization skills and ability to operate efficiently throughout daily tasks
    • In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
    • Demonstrates empathy with users and professionalism at all times
    • Work well with clients at all levels
    • Operates with client satisfaction in mind
    • Energy, enthusiasm and results-oriented
    • Strong troubleshooting and analytical skillsEDUCATION, EXPERIENCE, & KNOWLEDGE:
      • Bachelor level degree or
      • Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software.
      • Understanding of Manufacturing Operations
      • Proven success in ERP software project implementation and deployment across multi-business verticalsWORK ENVIRONMENT/PHYSICAL DEMANDS:
        • Use of computer and office equipment
        • Ability to remain calm in stressful situations
        • Performs all administrative functions expected at this levelADDITIONAL REQUIREMENTS:
          • Ability to schedule for evening or weekend work occasionally
          • Valid driver's license in your state of residence and reliable personal vehiclePM21PI177571262

Keywords: ComTec Solutions, Atlanta , ERP Operations Consultant, Atlanta based, Professions , Atlanta, Georgia