Desktop Support Technician

Company: NTT DATA Corporation
Location: Atlanta
Posted on: January 16, 2022

Job Description:

Req ID: 151258
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US).
Role Responsibilities

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• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
  
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
  
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
  
• Strives to meet all Client SLAs & Customer Satisfaction Goals.
  
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
  
• When required - provides onsite shadowing to Dell Program Field Service Team.
  
• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
  
• Basic installation and maintenance of technical products.
  
• Follows predefined procedures and tasks in everyday activities.
  
• Work is regularly reviewed by a more senior level technical specialist.
  
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
  
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
  
• Diagnoses and resolves product performance problems.
  
• Performs maintenance and repair services.
  
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  
• Instructs customers in the operation and maintenance of the system.
  
  Basic Qualifications
  
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  • 2+ years desktop/technical support experience
    
    Additional skills
    
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    • A+ Certification
      
    • Must have a proven customer service background
      
    • Knowledgeable of Windows Operating System environment
      
    • Must be able to comprehend and follow verbal and written technical instructions and scripts
      
    • Good verbal and written communication skills
      
    • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
      
    • Excellent interpersonal skills and ability to work collaboratively in a team environment
      
    • Basic customer interaction skills
      
    • Strong troubleshooting skills
      
      About NTT DATA Services
      NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
      NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

Keywords: NTT DATA Corporation, Atlanta , Desktop Support Technician, Professions , Atlanta, Georgia