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Operations Analyst

Company: Jobot
Location: Atlanta
Posted on: November 23, 2021

Job Description:

Leader in the InsurTech Space-100% Employer Paid Benefits and Work From Home!This Jobot Job is hosted by: Sarah MurphyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $70,000 - $85,000 per yearA bit about us:We are a leading provider of innovative SaaS Sales Automation Software to the insurance and financial services industries. Our customers are some of the largest Life and Annuity carriers and distributors in North America. We are launching an aggressive organic and acquisition growth strategy and looking for talented engineers with an entrepreneurial spirit, collaborative nature, and intense customer focus.We are seeking a proactive data driven associate who can adapt to and lead others through rapid growth and change. The Analyst, Operations must be passionate about improving organizational efficiency and customer satisfaction through linking metrics to recommended actions, processes, and shifts that will result in KPI and business improvements.Why join us?100% employer paid medical, dental, vision, life insurance, short-term disability, long-term disability insurance and parking.Pre-tax savings programs: 401k with generous employer match and flexible spending account option.Twenty days annual paid time off/sick time on an accrual basis plus 9-10 paid holidays.Corporate Gym & Fitness ClassesWork From Home!Job DetailsThis role provides operational support to management, plans and coordinates projects to improve the operational efficiency and effectiveness of the services team, and develops processes and procedures to support the management of professional services projects and participates in the development of requirements for professional services automation tools and support systems. The Analyst, Operations also maintains information of services activities that support services performance metrics and services process improvement and provides reporting and data analysis for measuring and tracking of key performance metrics. The Analyst, Operations reports to the Vice President of Operations.Primary Responsibilities Include:Oversees operational analysis and is accountable for planning and gathering strategic business processes and key performance indicators (KPIs) for Insurance TechnologiesWorks with leaders to develop and improve existing KPI dashboard reporting. Publishes insights and proactively creates reports to advance the business.Supports continuous improvement initiatives, utilizing capacity, metrics, and reporting to make recommendations and drive decisions to improve the organization---s contributions to company gross margins.Provides insights through interpreting data trendsWeekly and monthly utilization reporting. Metrics and insights are continuously evolved to ensure the right metrics that drive desired business outcomesTime Sheet compliance and project code tracking and reportingTracking project profitability, burndowns, and reporting of project results and associated ROIsPreparation of analytical dashboards and business insightsAct as system administrator for time tracking and project codes (OpenAir)Act as system governance administrator for JiraEducation and Experience Required:Bachelor---s degree in business, information technology/computer sciences, or equivalent preferredDegree in management a plus2 years--- experience in a dashboard developer/business operations analyst roleSixSigma Yellow Belt certification a plusAdvanced skills with including Word, PowerPoint, and CRM applications.Professional Qualifications --- Skills and Abilities Required:Reporting subject matter and business process improvement professional with a demonstrated track record of turning data into actionable programs focused on key outcomes related to efficiency, cost savings, and improving the experience of the employees utilizing its measurement dashboards and management processesFully proficient in theories & process efficiencies. Follows prescribed guidelines or procedures to resolve problemsKnowledge of Professional Services Automation Tools --- OpenAir experience preferredExpert knowledge of Excel and related reporting tools. PowerBI preferred.Functional Knowledge: Has working knowledge of basic concepts and procedures; performs a variety of routine tasks or assignmentsBusiness Expertise: Understands key business drivers; uses this understanding to accomplish own workInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, Atlanta , Operations Analyst, Professions , Atlanta, Georgia

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