Business Analyst I

Company: National General Insurance
Location: Atlanta
Posted on: April 10, 2021

Job Description:

Primary Purpose: Responsible for gathering and documenting business requirements for the development of new business systems and enhancements to existing systems. Individuals in this role are expected to become an expert in the business workflows and use of applications as well as existing system functionality. Seek positive outcomes by working closely with technology teams, operations, IT department, vendors, other departments and business resources to identify and implement solutions that support the business unit's goals. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Gather and document quality user requirements and create supporting documentation per established procedures (i.e. requirements, BRD)
• Document and analyze AS IS and TO BE business processes ensuring that underlying issues and concerns are addressed with project deliverables
• Participate in requirement review meetings with IT and business partners to obtain sign-off
• Create technical documentation and/or procedures for a variety of users
• Provide training on technical documentation and/or procedures created
• Drive solutions by developing and maintaining a comprehensive knowledge of systems used by business partners to make recommendations for solutions that focus on business need
• Work with business and the development team to review and approve solutions/design ensuring transparency across the teams
• Work with test lead to define testing strategy and identify use cases
• Participate in monitoring and approval of test results
• Assist in User Acceptance Testing with business representatives when needed
• Assist in developing training strategy and defining training requirements
• Assist in rollout activities with business which include coordinating pilot (if applicable) and preparing release notes, user guides and training material for the end users
• Complete production acceptance of change which includes end user participation and validation of successful implementation
• Perform post production support by performing knowledge transfer to Support team to ensure they are able to investigate and resolve issues; provide guidance and/or help in investigating and resolving issues
• Perform post implementation review and contribute to identification of lessons learned
• Participate in project meetings as needed; publish meeting minutes
• Provide project updates including identification of issues and risks
• Provide support to Project Management group and other business units as directed
• Prepare formal presentations, written reports and general project documents as deemed appropriate
• Plan and organize assignments to achieve objectives in a timely manner in accordance with applicable quality standards
• Inform Management of any facts, events or information that may impact the success of a project or deliverableMinimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • Ability to adhere to established Software Development Lifecycle methods
  • Ability to ensure all documentation is in order to facilitate audit requirements
  • Analytical, planning and problem solving skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Effective verbal and written communication skills
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Strong analytical skills with the ability to organize tasks and interact with development team
  • Ability to share knowledge and provide subject matter expertise within area of responsibility
  • Ability to escalate issues appropriately
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Must be able to work in a dynamic environment and manage competing prioritiesDesired Skills:
    • Build and enhance individual development and skill-set by seeking educational opportunities, participating in available training and researching innovative technology and methodologies to provide strong departmental support
    • Experience in a business analyst role
    • Previous experience in an operational area performing QA testing or be a strong performer inquiring about system functionality
    • Previous experience in Insurance or Financial related industries
    • Knowledge of the Mortgage Industry, compliance and regulatory related requirements
    • Working towards a degree in technology or other related field#LI-CM1 #LI-Remote

Keywords: National General Insurance, Atlanta , Business Analyst I, Professions , Atlanta, Georgia