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Business Analyst

Company: H2O / Overgroup
Location: Atlanta
Posted on: February 26, 2021

Job Description:

Company OverviewRev.io is a SaaS-based recurring revenue & customer management platform based in Atlanta, GA.We are guided by our Mission, which is to help clients grow revenue efficiently.Our Vision is to be the best billing and back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end-users.We are guided in all we do by our ACT TOP values:Position DescriptionThis Business Analyst should deliver accurate and on-time Professional Service projects to our clients. This person should be a resourceful, self-starter that wants to help shape the future of our professional service department and create positive interactions with our clients and other departments.Specific Duties Will Include* Manage the daily prioritization of Professional Services (PS) projects.* Qualify a requested client enhancement meets the requirements for being a Professional Service.* Be consistent and clear when closing out a non-qualified Professional Service.* Partner coordination and referral for integration work and non-qualified development.* Identify and manage escalations related to Professional Services.* Determine the application of non-fee Professional Services.* Initiate and manage the Professional Service requirements gathering process.* Schedule and lead project scoping calls with the customer.* Coordinate with development to communicate the customer problem and need via user stories and a templated approach. * Approve that proposed solutions (wireframes, user stories) match the need of the client.* Ensure clear communication to client of project milestones, including scoping, solution review, scheduling development, development progress, user testing, documentation and release of the Professional Service project.* Measure and report on backlog, in queue and completed Professional Service items on a monthly basis.* Recommend and implement changes to improve efficiency and client experience during the PS process.CANDIDATE PROFESSIONAL AND PERSONAL ATTRIBUTES* BS or BA in Business Administration, Computer Science or related field.* Five years prior experience managing technical projects.* Strong computer and analytical skills.* Demonstrated prior experience in project management, implementation or account management.* Ability to work in a fast-paced environment and re-prioritize to meet changing business needs.* Strong verbal and written communication skills.* Project management certification very desirable.BUSINESS SYSTEMSExperience with the following applications is a plus: Jira, Zendesk, Wrike, Google Applications

Keywords: H2O / Overgroup, Atlanta , Business Analyst, Professions , Atlanta, Georgia

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