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Educational Analyst II

Company: Emory University
Location: Atlanta
Posted on: February 26, 2021

Job Description:


Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Emory University does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Emory Careers - Educational Analyst II in Atlanta, Georgia - Careers at Emory Campus-Clifton Corridor Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! Educational Analyst II Job Number 62515 Job Type Regular Full-Time Division Emory College Department ECAS: Ofc Intl & Summer Prog This position may involve the following Health and Safety issues: Not Applicable Job Category Information Technology Location : Name Emory Campus-Clifton Corridor Campus Location (For Posting) : Location US-GA-Atlanta Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. Description Supports online instruction and course development in OISP, which includes global, summer, online and other innovative high-impact programming. Provides training, develops and documents instructional best practices. Consults with faculty and departments and conducts course reviews for online instruction as a member of the College's online team. Works across OISP and Emory College to incorporate and leverage appropriate educational technology tools in support of strategic initiatives, with an ability to quickly master new technologies. Builds and maintains dynamic Canvas course templates for use in a variety of Emory College programs, and partners with faculty to develop engaging Canvas course sites. Contributes to routine data collection and management related to online learning. The Emory College Online program partners with College faculty as they develop and teach online and hybrid courses. This position would play a crucial role in both the faculty support that the team provides and in the development of additional College programs. JOB DESCRIPTION:

  • Coordinates school-wide efforts that support the teaching and learning mission of the University.
  • Supports departmental efforts that benefit the teaching and learning mission of the University.
  • Acts as Incident Coordinator back-up to oversee team workflow and to ensure service level agreement expectations are met. Utilizes incident and service request software to manage and track support calls and tickets; interacts with customers to troubleshoot and resolve technical issues.
  • Communicates and collaborates with the Service Desk to streamline troubleshooting issues, and provides assistance in improving processes for effective and efficient response.
  • Analyzes customers' messages to determine best courses of action, resolve issues and answers efficiently, and improve processes for meeting future requests.
  • Analyzes and tests upgrades to identify major and minor issues and upgrade inconsistencies.
  • Analyzes and tests QA environments and system patches to make preparations for deployment to production, ensuring that use cases are created and business improvement objectives are met.
  • Prepares and schedules training courses and workshops to provide users with numerous tools and functions.
  • Delivers courses and workshops on educational topics and application features, providing expertise for tools based on users' needs.
  • Drives the use of video and audio capture solutions to provide users with access to remote and archived training materials. Develops step-by-step documents, videos and web-based guides to support the user community and promote self-service. Consults with departments and professional schools to broadly apply best practices for instructional technologies and overall pedagogical quality.
  • Consults with faculty on assessment techniques to report on learning outcomes.
  • Reviews effectiveness of training programs and may implement improvements.
  • Performs related responsibilities as required.-- MINIMUM QUALIFICATIONS:
    • A bachelor's degree and two years of experience in instructional and academic technology support or a related field, OR an equivalent combination of education, training and experience. PREFERRED QUALIFICATIONS:
      • A master's degree in education, information technology, instructional design, or a related academic field and two years of instructional, academic technology support or related experience.
      • Excellent interpersonal and intercultural skills and ability to thrive in a highly collaborative team.
      • Experience working with faculty in a higher education setting.
      • Experience designing and leading workshops and, preferably, teaching online.
      • Familiar with a range of pedagogical approaches and able to quickly assess their suitability for specific applications.
      • Excellent communication skills, able to understand technical and pedagogical dilemmas and to explain solutions in accessible written and oral communications. NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed. Emory reserves the right to change this status with notice to employee. Emory Supports a Diverse and Inclusive Culture Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) - 404-712-2049 (TDD).
        Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) - 404-712-2049 (TDD). Please note that one week advance notice is preferred. Options Apply Now Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Connect With Us! Not ready to apply?Connect with us for general consideration! Application FAQs Software Powered by iCIMS
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Keywords: Emory University, Atlanta , Educational Analyst II, Professions , Atlanta, Georgia

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