Educational Analyst II
Company: Emory University
Posted on: February 26, 2021
Emory University is an equal opportunity/equal access/affirmative
action employer fully committed to achieving a diverse workforce
and complies with all Federal and Georgia State laws, regulations,
and executive orders regarding non-discrimination and affirmative
action. Emory University does not discriminate on the basis of
race, age, color, religion, national origin or ancestry, sex,
gender, disability, veteran status, genetic information, sexual
orientation, or gender identity or expression. Emory Careers -
Educational Analyst II in Atlanta, Georgia - Careers at Emory
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Educational Analyst II Job Number 62515 Job Type Regular Full-Time
Division Emory College Department ECAS: Ofc Intl & Summer Prog This
position may involve the following Health and Safety issues: Not
Applicable Job Category Information Technology Location : Name
Emory Campus-Clifton Corridor Campus Location (For Posting) :
Location US-GA-Atlanta Discover Your Career at Emory University
Emory University is a leading research university that fosters
excellence and attracts world-class talent to innovate today and
prepare leaders for the future. We welcome candidates who can
contribute to the diversity and excellence of our academic
community. Description Supports online instruction and course
development in OISP, which includes global, summer, online and
other innovative high-impact programming. Provides training,
develops and documents instructional best practices. Consults with
faculty and departments and conducts course reviews for online
instruction as a member of the College's online team. Works across
OISP and Emory College to incorporate and leverage appropriate
educational technology tools in support of strategic initiatives,
with an ability to quickly master new technologies. Builds and
maintains dynamic Canvas course templates for use in a variety of
Emory College programs, and partners with faculty to develop
engaging Canvas course sites. Contributes to routine data
collection and management related to online learning. The Emory
College Online program partners with College faculty as they
develop and teach online and hybrid courses. This position would
play a crucial role in both the faculty support that the team
provides and in the development of additional College programs. JOB
- Coordinates school-wide efforts that support the teaching and
learning mission of the University.
- Supports departmental efforts that benefit the teaching and
learning mission of the University.
- Acts as Incident Coordinator back-up to oversee team workflow
and to ensure service level agreement expectations are met.
Utilizes incident and service request software to manage and track
support calls and tickets; interacts with customers to troubleshoot
and resolve technical issues.
- Communicates and collaborates with the Service Desk to
streamline troubleshooting issues, and provides assistance in
improving processes for effective and efficient response.
- Analyzes customers' messages to determine best courses of
action, resolve issues and answers efficiently, and improve
processes for meeting future requests.
- Analyzes and tests upgrades to identify major and minor issues
and upgrade inconsistencies.
- Analyzes and tests QA environments and system patches to make
preparations for deployment to production, ensuring that use cases
are created and business improvement objectives are met.
- Prepares and schedules training courses and workshops to
provide users with numerous tools and functions.
- Delivers courses and workshops on educational topics and
application features, providing expertise for tools based on users'
- Drives the use of video and audio capture solutions to provide
users with access to remote and archived training materials.
Develops step-by-step documents, videos and web-based guides to
support the user community and promote self-service. Consults with
departments and professional schools to broadly apply best
practices for instructional technologies and overall pedagogical
- Consults with faculty on assessment techniques to report on
- Reviews effectiveness of training programs and may implement
- Performs related responsibilities as required.-- MINIMUM
- A bachelor's degree and two years of experience in
instructional and academic technology support or a related field,
OR an equivalent combination of education, training and experience.
- A master's degree in education, information technology,
instructional design, or a related academic field and two years of
instructional, academic technology support or related
- Excellent interpersonal and intercultural skills and ability to
thrive in a highly collaborative team.
- Experience working with faculty in a higher education
- Experience designing and leading workshops and, preferably,
- Familiar with a range of pedagogical approaches and able to
quickly assess their suitability for specific applications.
- Excellent communication skills, able to understand technical
and pedagogical dilemmas and to explain solutions in accessible
written and oral communications. NOTE: This role will be granted
the opportunity to work from home regularly but must be able to
commute to Emory University location as needed. Emory reserves the
right to change this status with notice to employee. Emory Supports
a Diverse and Inclusive Culture Emory University is dedicated to
providing equal opportunities and equal access to all individuals
regardless of race, color, religion, ethnic or national origin,
gender, genetic information, age, disability, sexual orientation,
gender identity, gender expression, and veteran's status. Emory
University does not discriminate in admissions, educational
programs, or employment on the basis of any factor stated above or
prohibited under applicable law. Students, faculty, and staff are
assured of participation in University programs and in the use of
facilities without such discrimination. Emory University complies
with Executive Order 11246, as amended, Section 503 of the
Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment
Assistance Act, and applicable executive orders, federal and state
regulations regarding nondiscrimination, equal opportunity and
affirmative action. Emory University is committed to achieving a
diverse workforce through application of its affirmative action,
equal opportunity and nondiscrimination policy in all aspects of
employment including recruitment, hiring, promotions, transfers,
discipline, terminations, wage and salary administration, benefits,
and training. Inquiries regarding this policy should be directed to
the Emory University Department of Equity and Inclusion, 201 Dowman
Drive, Administration Building, Atlanta, GA 30322. Telephone:
404-727-9867 (V) - 404-712-2049 (TDD).
Emory University is committed to providing reasonable
accommodations to qualified individuals with disabilities upon
request. To request this document in an alternate format or to
request a reasonable accommodation, please contact the Department
of Accessibility Services at 404-727-9877 (V) - 404-712-2049 (TDD).
Please note that one week advance notice is preferred. Options
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Keywords: Emory University, Atlanta , Educational Analyst II, Professions , Atlanta, Georgia
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