Help Desk Support Technician

Company: Walker & Dunlop
Location: Atlanta
Posted on: September 16, 2020

Job Description:

Ready to bring your whole self to work every day?--At Walker & Dunlop, we didn't get to where we are by hiring ordinary individuals.--We got here by hiring the exceptional!--WD is looking for individuals who are caring, collaborative, driven, insightful, and tenacious to join our team!If you are looking to join a growing information technology team, the below opportunity may be for you. The Help Desk Support Technician serves as frontline technical and application support for all employees, supports all functions and components of the application and hardware infrastructure, and provides application function modification support, research, and training with a focus on customer service. What you will be doing:--------------Serve as the first point of contact for customers seeking technical assistance over the phone, in person or via a remote support application--------------Provide expertise and support in a Microsoft Windows 10, Windows Server, Citrix--and Active Directory environment--------------Support applications such as Salesforce, MS Office 365, Zoom, Box, and--Adobe Acrobat--------------Manage PC setup and deployment for new employees using standard hardware, images and software--------------Monitor and respond quickly and effectively to requests received through the Help Desk--------------Take ownership of assigned incidents and follow through to satisfactory outcome for the customer--------------Provide application support to users, including researching application functions, modifying the configuration of an application, providing documentation and training to users--------------Communicate technical information effectively to non-technical employees--------------Install, configure, and maintain new desktops and laptops--------------Manage setup of new devices such as printers and scanners, provide troubleshooting and problem resolution for printers, scanners and copiers--------------Provide mobile device support for accessing company resources--------------Create and maintain user accounts using Active Directory--------------Provide end user support and configuration of VOIP telephones--------------In the event of an outage, assist with the execution of disaster recovery planCommunicate and problem-solve daily with teammates, clients, vendors, and other stakeholders, often in combination with travelOther skills related to building a career in information technology!--The education and experience we're looking for:--------------Bachelor's degree preferred--------------At least--three (3) years of experience supporting a Microsoft Windows environment with at least--100 users--------------Industry certifications are a plusWhat skills you should have:Ability to manage multiple tasks simultaneouslyAbility to manage a diverse workload and carry tasks to completionAbility to manage his/her work time wellAbility to resolve problems using technical expertise or researchAbility to travel to other W&D officesServiceNow experience is a plusThis position periodically requires being on-call outside of normal working hoursEmergency tasks or maintenance tasks will require working outside of normal hoursStrong communication and reporting skillsPossesses a high level of integrityAbility to lift 50lbsAbility to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processesCourtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholdersStill reading?--Then we think you should apply!EEO StatementWalker & Dunlop is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.SPAMPlease be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Keywords: Walker & Dunlop, Atlanta , Help Desk Support Technician, Professions , Atlanta, Georgia