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IT Operations Consultant

Company: Kelly IT
Location: Norcross
Posted on: July 1, 2020

Job Description:

IT Operations Consultant, Norcross, GA Kelly Services is seeking a IT Operations consultant for one of our top clients in Norcross, GA. Length 07132020 to 01122021 (Contract W2) Pay Rate 20.00hr. (W2) Work Schedule Work Hours -Will be working a 3rd shift, possible schedules may look like the following Saturday through Wednesday. 1130PM-700AM Friday 1130pm - Saturday 700am Saturday 1130pm - Sunday 700am Sunday 1130pm - Monday 700am Monday 1130pm - Tuesday 700am Tuesday 1130pm - Wednesday 700am The IT Operations mission is to ensure the stability and reliability of core IT infrastructure components, comprised of Voice, Network, Host and Distributed. IT Operations monitors these components for incidents and if found, provides resolution or escalation. IT Operations is also responsible for implementing change for those same components. Incident and change are done following approved processes defined by areas including Security, Audit, Change Management and adhering to agreed upon service levels. Through collective behaviors, competencies, processes, management systems and technologies drive the IT Organizations maturity to deliver desirable and predictable results. Provides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical andor business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product andor tool. This job does not manage others This job works under Close Supervision Work is reviewed at several steps along the way. Primary Job Duties Responsibilities Provides support for at least one product andor tool in the Host, Distributed, Network, Voice and Printing environments. Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape andor Output Processing products andor tools with direction from senior specialists andor management and escalates incidentsproblems when necessary by following established processes and procedures. Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers. Provides technical assistance to senior team members when complex problems andor issues are escalated. Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs andor re-cabling. Position may be in a 247 operation and require alternative work schedules. Position may require on-call support. Minimum Qualifications High school diploma or equivalent required. Able to work independently. Education, Work Experience Knowledge 1+ year experience in at least one technology, Distributed, Network, Host, andor Voice. Prior technical experience in operations is preferred. Ability to be proficient in at least one product, tool andor process in one discipline. Able to resolve routine problems with some supervisory direction. Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems. Value People Demonstrates a balanced view of own strengths and weaknesses. Leverages strengths and works to improve in or manage areas of weakness. Able to learn and apply new concepts. Business Knowledge and Partnership Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities. Execution The individual must be able to initiate solutions to routine technical problems and deficiencies. Must be able to resolve less complex problems in at least one discipline. Escalate problems to management and involve expert technicians when the situation warrants according to established procedures. Continuous Improvement Mindset Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability. Candid Collaboration and Communications Good written and oral communication skills. Works well in a team environment. Speed and Flexibility Adapts well to changing priorities. Able to complete routine tasks within established timelines. Physical Requirements Operates standard office equipment (Continuously) Sitting (Can stand at will), Standing (Frequently) Use of Keyboards, Sporadic 10-Key (Continuously) Lifting items up to 51 - 75 lbs. Work Hours - The work hours for this position will be working a 3rd shift, Saturday through Wednesday. EnvironmentalWork SchedulesOther Weekend work hours and night work hours-Holiday work hours (Federal and religious) Position may be in a 247 operation and require alternate work schedules. Apply Today! Why Kelly Registered ? As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Registered At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporarynontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. KellyGTS

Keywords: Kelly IT, Atlanta , IT Operations Consultant, Professions , Norcross, Georgia

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