Customer Service Associate
Company: HD Supply
Posted on: July 1, 2020
Company Overview HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one
of the largest industrial distributors in North America. The
company provides a broad range of products and value-add services
to approximately 500,000 customers with leadership positions in
maintenance, repair and operations and specialty construction
sectors. Through approximately 260 locations across 36 states and
six Canadian provinces, the company's approximately 11,000
associates provide localized, customer-driven services including
jobsite delivery, will call or direct-ship options, diversified
logistics and innovative solutions that contribute to its
customers' success. With an active commitment to the communities in
which we operate, HD Supply associates are part of a thriving
organization that supports the virtues of wellness, diversity and
inclusion - all of which are top priorities for the company.
Equally as important is empowering our associates to grow
professionally while providing competitive benefits and
compensation. If you're ready to find a rewarding career and
achieve your full potential with a growing industry leader, HD
Supply is ready for you! Job Description & Qualifications Job
Summary Provide customer service by responding to inquires
regarding product selection, services and issues. Major Tasks,
Responsibilities and Key Accountabilities
- Responds to customer order and quotation requests received via
the telephone, e-mail, written, and faxed correspondence.
- Performs necessary follow-up to ensure customer service
expectations are met.
- Researches and suggests alternative products to customer.
- Uses computerized system for tracking, information gathering,
and/or troubleshooting. Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, and techniques.
Work typically involves regular review of output by a senior
coworker or supervisor.
- None. Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility. Preferred Qualifications &
Job Specific Details Preferred Qualifications
- Industry product knowledge. PRID PRID145 Job Locations
US-GA-Atlanta Posted Date 2 weeks ago (6/18/2020 12:20 PM) Job ID
2020-38108 Business Unit Construction Industrial WC Functional Area
Customer Service Remote Position? No Position Type Full-Time
Posting Location : Postal Code 30339 HD Supply is an Equal
Opportunity Minority/Female/Individuals with Disabilities/Protected
Veteran and Affirmative Action Employer. HD Supply considers for
employment and hires qualified candidates without regard to age,
race, religion, color, sex, sexual orientation, gender, gender
identity, national origin, ancestry, citizenship, protected veteran
or disability status or any factor prohibited by law.
Keywords: HD Supply, Atlanta , Customer Service Associate, Professions , Atlanta, Georgia
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