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NEXTGEN 911 Technician III

Company: CenturyLink
Location: Norcross
Posted on: May 24, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Role
This position will focus on support and maintenance of CenturyLink's Next Generation network that include Virtualized, Cloud and IP-based services. These Next Gen networks and applications will support the evolution of CenturyLink's services (e.g. SD WAN, Managed Services, Cloud Services and Next Gen Public Safety Services).The Main Responsibilities



  • Provide technical support to CenturyLink contracted customer base; includes break/fix support, infrastructure design, installation and life-cycle maintenance for new and current installations.
  • Provide primary engineering design and configuration for complex data systems to meet with customer's goals and requirements.
  • Evaluate new technical requirements for compatibility with deployed system designs.
  • Evaluate new products for compatibility and applicability to existing network support portfolio.
  • Maintains technical knowledge base regarding complex routing & switching design and configuration of installed equipment.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Provide high-level technical & engineering support for configurations, troubleshooting, and service restoration along with an understanding of telecommunications, routing, switching, and SD-WAN technologies related to troubleshooting efforts.
  • Troubleshoots and resolves complex routing, switching, and SD-WAN issues.
  • Provides high-level off-hours (on-call) support on a rotating basis with other on-site engineering staff.
  • Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs.
  • Develops & documents process flows.
  • Monitor and analyze performance across customer's data network and underlying LANs, WANs, and SD-WAN deployments.
  • Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of communications systems.
  • Conduct testing of disaster recovery plans as it pertains to communication equipment to detect faults and minimize malfunctions.
  • Create and maintain methods of procedure, required network documentation and reports as needed.
  • Act as liaison between the customer and other network vendors on high-level or escalated support issues.
  • Provide direct interface with other CenturyLink departments in support of the customer's network issues and projects.
  • Attend a training class of 4 weeks (Mon-Fri 8 am- 4 pm).


    What We Look For in a Candidate
    Required:

    • 2-3 years network routing and switching experience
    • Cisco CCNA Certification

      Preferred:

      • SD-WAN experience
      • ITIL Certification
      • Layer 2 & 3 switch, router, firewalls, configuration and management experience.
      • System configuration and management, including routers, switches, and related hardware.
      • Programming and management isolation of network outage causes and service restorations including understanding fiber optic characteristics.
      • Isolation of network outage causes and service restorations including understanding characteristics.
      • Demonstrate direct customer interaction through exceptional communication skills, both written & orally.
      • Proficient PC skills in MS Office applications including MS Visio.
      • Proficient with presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
      • Excellent attitude and work ethic.
      • Strong interpersonal skills & ability to work collaboratively with a large technical support team is a must!
      • Must be available 24/7 for network outages and maintenance window work in on-call rotational basis.

        Alternate Location: US-Georgia-Norcross

        Requisition #: 223811

        This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

        EEO Statement

        We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

        Disclaimer

        The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Atlanta , NEXTGEN 911 Technician III, Professions , Norcross, Georgia

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