Fraud Analyst

Company: GreenSky, LLC.
Location: Atlanta
Posted on: January 17, 2020

Job Description:

Overview Position: Fraud Analyst - CVHThe Fraud Analyst position requires an individual who is passionate about finding and stopping fraud. Successful applicants need to have a keen ability and drive to identify fraudulent activity and go beyond the basics. The position requires the ability to identify and mitigate fraud activity, monitor and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties as required in a high pace environment.Duties & ResponsibilitiesMonitor real time queues and identify high risk transactions within the business portfolio. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks. Identify fraudulent transactions and cancel them from further processing. Resolve high risk alerts within the service level agreements to reduce potential revenue losses. Investigate fraud claims and make decisions regarding their validity based on available internal and card brand policies and 3rd party data and in accordance with defined SOP'sInteract with banks and customers to validate information and to confirm or cancel authorizations. Resolve customer issues within the scope of existing service level agreements. Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Maintain fraud analysis models to improve efficiency and effectiveness of company systems. Ensure confidentiality of all information collected during investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Identify system improvements to prevent fraudulent activities. Recommend anti-fraud processes for changing transaction patterns and trends. Recommend new software tools used for fraud detection, prevention and reporting activities. Generate suspicious activity reports and risk management reports for Managers.Handle escalated customer calls/inquiriesAnswer phone inquiries from merchants and other banks pertaining to cases that have been workedMaintain individual accountability for performance metrics ensuring ever-increasing levels of productivity and accuracy against established benchmarksCreate clear, concise and compelling documentation to respond to inquiries from legalUtilize BPMN process training Shifts: Monday - Friday, 8:00am-5:00pm. 1 Saturday/month. Location: Atlanta, GA. Little, if any travel required. Organization: This position is a member of the Fraud Prevention Department and reports to a Front Line Manager - Fraud Prevention.Required Skills/QualificationsBachelor's Degree preferred2+ years of experience in fraud and banking or relatedWorking knowledge of fraud detection toolsSelf-disciplined, diligent, proactive and detail orientedTime management, organizational and problem solving skillsExperience with Microsoft Office, including Outlook, Word and ExcelAvailability and willingness to work on weekend and outside of the "standard" work day.Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial lossesDemonstrated analytical and problem solving skills, including the ability to recognize non-obvious patternsTeam player capable of learning and sharing knowledge in global team environmentAbility to effectively manage time, and individually prioritize multiple tasks of competing priorityDemonstrated analytical and problem solving skillsDemonstrated effective communication both verbally and in writingTrained BPMN process mapping certification desirableBilingual - Spanish speaking candidate preferred.At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service oriented innovation. - provided by Dice

Keywords: GreenSky, LLC., Atlanta , Fraud Analyst, Professions , Atlanta, Georgia