Marketing Manager, Customer & Partner Communications

Company: U.S. Bank
Location: Atlanta
Posted on: April 1, 2026

Job Description:

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description We are seeking a highly motivated and strategic Marketing Manager to own and evolve our customer and partner newsletter programs. This role is responsible for delivering timely, engaging, and high-quality content that strengthens relationships, drives awareness, and supports business priorities. The ideal candidate is a self-starter and exceptional writer who thrives in a fast-paced, cross-functional environment. You will work closely with internal stakeholders across marketing, product, sales, communications, and partnerships to identify compelling stories, manage editorial governance, oversee production and delivery, and measure performance to continuously improve impact. Key Responsibilities Newsletter Strategy & Editorial Leadership Own the end-to-end strategy, execution, and optimization of customer and partner newsletters Establish and manage editorial calendars and editorial boards, ensuring alignment with business priorities, campaigns, and key moments Proactively source, curate, and shape timely, relevant, and interesting topics that resonate with diverse audiences Ensure all content reflects brand standards, voice, and messaging frameworks Content Development & Writing Excellence Write and edit clear, compelling, and audience centric content, including headlines, feature articles, shortform updates, CTAs, and announcements Translate complex ideas into concise, engaging narratives Maintain high editorial standards for quality, accuracy, and clarity Cross Functional Collaboration Partner closely with internal stakeholders (product, digital, brand, communications, sales, and partners) to gather inputs and align on priorities Act as a trusted content advisor—helping teams refine ideas and elevate storytelling Coordinate across teams to ensure smooth intake, approvals, and delivery Production, Delivery & Operations Manage the production workflow from intake through deployment, including timelines, approvals, and final QA Oversee newsletter delivery to ensure on time, consistent execution Continuously refine processes to improve efficiency, scalability, and quality Measurement & Optimization Own performance measurement, including open rates, clickthrough rates, and engagement. Analyze results and apply insights to improve content relevance, structure, cadence, and performance Share learnings and recommendations with stakeholders to demonstrate impact and inform future strategy Basic Qualifications - Bachelor's degree, or equivalent work experience - Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results Preferred Skills/Experience - 5 years of experience in marketing, content, communications, or editorial roles - Exceptional writing, editing, and storytelling skills - Proven experience managing editorial calendars, newsletters, or owned content channels - Strong project management skills with the ability to manage multiple priorities and deadlines - Highly collaborative, with experience working across multiple teams and stakeholders - Self-starter mindset with a strong sense of ownership and accountability Detail oriented with a commitment to quality and consistency - Ability to lead projects and provide marketing that is data-driven, customer-centric, and relevant - Proven ability to manage multiple projects and assignments that are completed on time and on budget - Ability to collaborate with research teams and leaders to adapt strategies based on research findings and campaign results - Able to lead contract negotiations with limited supervision and activate vendor relationships for the benefit of the Company and our brand - Strong organizational, interpersonal and team building skills - Excellent written and oral communication skills, including presentation skills - Proficient computer navigation skills using a variety of software packages - MBA or equivalent markers of high achievement are a plus - Experience with email marketing platforms and performance analytics - Familiarity with brand governance and content standards - Experience supporting both customer and partner communications - Background in B2B, financial services, or technology marketing a plus What Success Looks Like Newsletters are consistently high-quality, timely, and engaging Stakeholders view the program as a trusted, strategic channel—not just a distribution vehicle Content drives measurable engagement and supports broader marketing and business goals Editorial processes are efficient, scalable, and well governed If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Keywords: U.S. Bank, Atlanta , Marketing Manager, Customer & Partner Communications, PR / Public Relations , Atlanta, Georgia