AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

Sr. Systems Engineer - Avaya /Telecommute

Company: Black Box Network Services
Location: Atlanta
Posted on: November 11, 2019

Job Description:

Requisition ID

2019-2379

OVERVIEW

Are you looking for an exciting career with a growing global company* AGC Networks is looking for a customer focused and experienced AVAYA Unified Communications engineers to join a well-established team of technology solution professionals. While based in the US, you d be working with team members and clients from around the globe to provide a consistently exceptional service experience.

Great people, great benefits and a fast-paced, exciting culture of winning are just a few of the reasons to join us in our mission of delivering great solutions and an incredible experience to our clients.

AGC provides a full service portfolio our clients to support large AVAYA Unified Communications and Contact Center infrastructures, including new installations, add on applications, upgrades and product lifecycle support. The Senior UC AVAYA Engineers work with multiple strategic accounts as part of the shared AVAYA services group. The role primarily works with enterprise level customers and AVAYA products such as Communications Manager Session/System Manager, Aura Messaging & Conferencing, Contact Center Applications and associated virtual and physical platform hardware.

RESPONSIBILITIES

* Implementation and Upgrading of AVAYA Aura Products Including:

* Communications Manager

* System Manager

* Session Manager

* Application Enablement (AES)

* Experience Portal

* Contact Center Products (AACC, Elite, CMS)

* Troubleshoot L2/3 level incidents on core AVAYA products

* Participate in P1/P2 escalation calls and provide customer timely updates

* Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary

* Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc)

* Some travel required

* Periodic on-call required

QUALIFICATIONS



* Excellent Customer relations / service skills.

* Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience

* Ability to prioritize and handle multiple tasks simultaneously.

* Strong analytical, reasoning and organizational and project task management skills.

* Exceptional attention to detail and follow through, including proper documentation.

* Ability to understand business systems technologies.

* Excellent Interpersonal Skills

* Self-motivated & ability to work on own or with teams

* Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.

Experience:

* 5+ years of Implementation & Support Experience working on AVAYA Communications Manager and associated enterprise AVAYA products

* Proven expertise with Session & System Manager & AES

* Expertise with AVAYA contact center portfolio including EAS, CMS, AAEP

* AVAYA Certification on Core UC portfolio preferred

* AVAYA next generation applications such as Equinox, Breeze, etc. a plus

* Cisco or other networking experience preferred

* Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.

Black Box is an equal opportunity employer. In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Keywords: Black Box Network Services, Atlanta , Sr. Systems Engineer - Avaya /Telecommute, Other , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Power-Generation Equipment Repairer (91D)
Description: 91D Power-Generation Equipment Repairer Job ID: 1143567 Job Views: 21 Location: CLEVELAND, Tennessee, United States ZIP Code: 37323 Job Category: Mechanic and Maintenance Posted: 11.02.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Cleveland
Posted on: 11/12/2019

Mail Carrier
Description: Mail Carrier: br Duties and Responsibilities ul li The Mail Carrier is responsible for sorting mail of all classes in delivery sequence for the assigned area or route. li The Mail Carrier manages (more...)
Company: USPh
Location: Alpharetta
Posted on: 11/12/2019

Mail Processor
Description: Mail Processor: br Duties and Responsibilities ul li The Mail Processor is responsible for utilizing various sort programs or manual distribution schematics to make one or more sortations of inbound (more...)
Company: USPh
Location: Alpharetta
Posted on: 11/12/2019


Entry Level Computer Programmer - Cleveland
Description: As the fastest growing employer of emerging tech talent across the U.S, Revature looks to hire over 300 innovative Entry Level Computer Programmers in the next 4 weeks. One day someone is going to
Company: Revature
Location: Cleveland
Posted on: 11/12/2019

Dishwasher
Description: Store Location US-GA-Alpharetta Overview The Dishwasher provides guest service by assuring that all tableware, glassware, chinaware, and cooking utensils are sanitary and clean. The Dishwasher is the (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Alpharetta
Posted on: 11/12/2019

Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country. One day someone is going (more...)
Company: Revature
Location: Cleveland
Posted on: 11/12/2019

Enterprise Data Architect
Description: As the Enterprise Data Architect at Fiserv, you will join a team that is deeply committed to innovation and collaboration. We support our team with a collaborative work environment that values leadership, (more...)
Company: Fiserv
Location: Alpharetta
Posted on: 11/12/2019

CDL- A Regional Owner Operator Truck Drivers - $10,000 Sign On Bonus!
Description: CDL- A Regional Owner Operator Truck Drivers - 10,000 Sign On Bonus Your Miles Take You Further On Regional Runs With Hub Group One of the Nation s Top Carriers, Hub Group, is looking for CDL- A Regional (more...)
Company: Hub Group Trucking
Location: Cleveland
Posted on: 11/12/2019

Warehouse Jobs-Cleveland TN
Description: You''re looking for a warehouse job, we''re looking for you. That is, as long as
Company: Confidential
Location: Cleveland
Posted on: 11/12/2019

Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks. One day someone is going to ask you where
Company: Revature
Location: Cleveland
Posted on: 11/12/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds