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Sr. Systems Engineer - Avaya /Telecommute

Company: Black Box Network Services
Location: Atlanta
Posted on: November 11, 2019

Job Description:

Requisition ID



Are you looking for an exciting career with a growing global company* AGC Networks is looking for a customer focused and experienced AVAYA Unified Communications engineers to join a well-established team of technology solution professionals. While based in the US, you d be working with team members and clients from around the globe to provide a consistently exceptional service experience.

Great people, great benefits and a fast-paced, exciting culture of winning are just a few of the reasons to join us in our mission of delivering great solutions and an incredible experience to our clients.

AGC provides a full service portfolio our clients to support large AVAYA Unified Communications and Contact Center infrastructures, including new installations, add on applications, upgrades and product lifecycle support. The Senior UC AVAYA Engineers work with multiple strategic accounts as part of the shared AVAYA services group. The role primarily works with enterprise level customers and AVAYA products such as Communications Manager Session/System Manager, Aura Messaging & Conferencing, Contact Center Applications and associated virtual and physical platform hardware.


* Implementation and Upgrading of AVAYA Aura Products Including:

* Communications Manager

* System Manager

* Session Manager

* Application Enablement (AES)

* Experience Portal

* Contact Center Products (AACC, Elite, CMS)

* Troubleshoot L2/3 level incidents on core AVAYA products

* Participate in P1/P2 escalation calls and provide customer timely updates

* Open tickets and manage escalations with AVAYA and/or other manufacturers if necessary

* Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc)

* Some travel required

* Periodic on-call required


* Excellent Customer relations / service skills.

* Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience

* Ability to prioritize and handle multiple tasks simultaneously.

* Strong analytical, reasoning and organizational and project task management skills.

* Exceptional attention to detail and follow through, including proper documentation.

* Ability to understand business systems technologies.

* Excellent Interpersonal Skills

* Self-motivated & ability to work on own or with teams

* Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.


* 5+ years of Implementation & Support Experience working on AVAYA Communications Manager and associated enterprise AVAYA products

* Proven expertise with Session & System Manager & AES

* Expertise with AVAYA contact center portfolio including EAS, CMS, AAEP

* AVAYA Certification on Core UC portfolio preferred

* AVAYA next generation applications such as Equinox, Breeze, etc. a plus

* Cisco or other networking experience preferred

* Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.

Black Box is an equal opportunity employer. In accordance with federal, state and local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Keywords: Black Box Network Services, Atlanta , Sr. Systems Engineer - Avaya /Telecommute, Other , Atlanta, Georgia

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