Guest Experience Representative Part Time - Atlanta Marriott Marquis - (19139564)
Company: Marriott International, Inc.
Posted on: November 11, 2019
Here's To Your Journey with Marriott Hotels Resorts Suites Marriott
International portfolio of brands includes both JW Marriott and
Marriott Hotels. Marriott Hotels, Marriott Internationals flagship
brand with more than 500 global locations, is advancing the art of
hosting so that our guests can travel brilliantly. As a host with
Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and
reinvent the future of travel. JW Marriott is part of Marriott
International''s luxury portfolio and consists of more than 80
beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first.
Because if youre happy, our guests will be happy. Its as simple as
that. Our hotels offer a work experience unlike any other, where
youll be part of a community and enjoy a true camaraderie with a
diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can really pursue your passions in a luxury environment. Treating
guests exceptionally starts with the way we take care of our
associates. Thats The JW Treatment. The Atlanta Marriott Marquis,
located at 265 Peachtree Center Ave., Atlanta, Georgia, 30303 is
currently hiring a Guest Experience Representative Part Time.
Responsibilities include: Organize, confirm, process, and conduct
all guest check-ins/check-outs, room reservations, requests,
changes, and cancellations. Secure payment; verify and adjust
billing. Activate and file room keys. Process all guest requests
and relay messages. Print contingency lists to have a record of all
guests in case of emergency. Identify and explain room features to
guests; Supply guests/residents with directions and information
regarding property amenities, services, and hours of operation, and
local areas of interest and activities. Follow up on any
outstanding requests or problems from the previous day and are
resolved. Run and review daily reports/logs. Complete designated
cashier and closing reports in the computer system. Accept and
record wake-up call requests and deliver to appropriate department.
Count bank at beginning and end of shift; secure bank. Process all
payment types, adjustment vouchers, paid-outs, correction vouchers,
and miscellaneous charges; provide change. Respond to special
requests from guests with unique needs and follow up to ensure
satisfaction. Review shift logs/daily memo books and document
pertinent information in logbooks. Receive, record, and relay
messages accurately, completely, and legibly. Notify Loss
Prevention/Security of any guest reports of theft. Operate
telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls, screening calls, and
other requests related to placing or receiving telephone calls.
Advise guest of any messages (e.g., voicemail, mail, faxes)
received for them, and send to room if required. Answer, record,
and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and
legibly. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been met to their satisfaction. Assist guests with accessing the
internet. Follow all company and safety and security policies and
procedures; report accidents, injuries, and unsafe work conditions
to manager. Ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards. Read and visually verify
information in a variety of formats (e.g., small print). Enter and
locate work-related information using computers and/or point of
sale systems. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Atlanta , Guest Experience Representative Part Time - Atlanta Marriott Marquis - (19139564), Other , Atlanta, Georgia
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