AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

Service Branch Supervisor

Company: Nilfisk, Inc.
Location: Atlanta
Posted on: October 13, 2019

Job Description:

Overview:

Performs a variety of complex support activities with in the Field Service Department. Provides oversight and management level support to other service branch supervisors and their staff. Assesses and responds to complex situations where standard procedures have failed to isolate or fix equipment issues. Is strategically and tactically responsible for closure of all customer escalated problems and issues within their region. Reports reliability and quality problems to appropriate groups with in the company. Uses prior experience to resolve non-standard problems. Ensures all training certifications and requirements are maintained in an up to date fashion. May train lower level field service staff. Responsible for overseeing and organizing work performed by direct reports in a given area or region.

Job Duties:

Responsible for providing oversight and management level support to branch supervisors and their staff. Actively coaches and supports all direct reports and their staff.

Interface with sales staff and customers to establish / sell and provide field service and support.

Responsible for building and increasing service revenue through sales of periodic maintenance and service contracts to regional and National Account Customers.

Assist in the sales of refurbished units

Reports multiple failures, and reliability problems to the pertinent department.

Develop and manage operational budget for region.

Develop and maintain metrics appropriate to department that will be reported on a monthly basis.

Manage after-sales collections for current customers in bad standing

Participate in weekly call reports

Provide necessary support to dispatching technicians and their routes

---------------------------------------------

EDUCATION:

Bachelors degree from a four year college / university or minimum of 5 year equivalent in a similar capacity.

EXPERIENCE:

A minimum of 5 or more years experience; or equivalent combination of education and experience.

KNOWLEDGE & PERSONAL ATTRIBUTES:

Excellent communication skills.

Very strong organizational skills.

Ability to expertly negotiate with executives, peers, and customers in order to maintain high levels of customer satisfaction, as determined by the company s core values and in the customer s best interests.

Must be a field service expert, on a mission driven by the customer, and guided by the companies strategic vision.

Must posses excellent decision making and independent thinking skills, and be able to apply them with limited information under strict time constraints.

Ability to simultaneously manage multiple high-level priorities, deliverables and projects with efficiency, expert knowledge and tact.

COMPUTER SKILLS:

MS Office and business applications.

CRM experience

Salesforce/Servicemax/LN experience a plus not required

--------------------------

LANGUAGE SKILLS:

Ability to read, write and speak English and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the organization.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; to stand, walk and sit; and to talk and hear.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and peripheral vision, depth perception, color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

","value":"

Overview:

Performs a variety of complex support activities with in the Field Service Department. Provides oversight and management level support to other service branch supervisors and their staff. Assesses and responds to complex situations where standard procedures have failed to isolate or fix equipment issues. Is strategically and tactically responsible for closure of all customer escalated problems and issues within their region. Reports reliability and quality problems to appropriate groups with in the company. Uses prior experience to resolve non-standard problems. Ensures all training certifications and requirements are maintained in an up to date fashion. May train lower level field service staff. Responsible for overseeing and organizing work performed by direct reports in a given area or region.

Job Duties:

Responsible for providing oversight and management level support to branch supervisors and their staff. Actively coaches and supports all direct reports and their staff.

Interface with sales staff and customers to establish / sell and provide field service and support.

Responsible for building and increasing service revenue through sales of periodic maintenance and service contracts to regional and National Account Customers.

Assist in the sales of refurbished units

Reports multiple failures, and reliability problems to the pertinent department.

Develop and manage operational budget for region.

Develop and maintain metrics appropriate to department that will be reported on a monthly basis.

Manage after-sales collections for current customers in bad standing

Participate in weekly call reports

Provide necessary support to dispatching technicians and their routes

---------------------------------------------

EDUCATION:

Bachelors degree from a four year college / university or minimum of 5 year equivalent in a similar capacity.

EXPERIENCE:

A minimum of 5 or more years experience; or equivalent combination of education and experience.

KNOWLEDGE & PERSONAL ATTRIBUTES:

Excellent communication skills.

Very strong organizational skills.

Equal opportunity

It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Keywords: Nilfisk, Inc., Atlanta , Service Branch Supervisor, Other , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Alpharetta
Posted on: 10/23/2019

Grocery Shopper - Alpharetta
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: Alpharetta
Posted on: 10/23/2019

CSR / Year End
Description: Job Description br br Job : 1007540 br br Customer Service Representative br br If interested, send resume to acevallos apexsystems.com br br Job Description br br Customer Service (more...)
Company: Apex Systems
Location: Alpharetta
Posted on: 10/23/2019


Entry Level Software Engineer - Alpharetta
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Alpharetta
Posted on: 10/23/2019

Loan Operations Specialist
Description: Loan Operations Specialist POSITION SUMMARY: Ensure accurate and timely operations of the Bank's loan process to include but not limited to: booking loans on loan system, imaging loan documents, verifying (more...)
Company: Search America
Location: Alpharetta
Posted on: 10/23/2019

Bid On Local Contractor Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Cleveland
Posted on: 10/23/2019

CDL-A Experienced Flatbed Truck Driver
Description: Average .61 CPM with Boyd Bros. The best flatbed truck driver jobs are right here at Boyd. Bros- the company the best drivers call home. And now, you can
Company: Boyd Brothers Transportation
Location: Cleveland
Posted on: 10/23/2019

Guidewire ClaimCenter Test Lead
Description: We are currently looking for a Guidewire ClaimCenter Test Lead. We will consider relocation for candidates with exceptional
Company: HTC Global Services
Location: Alpharetta
Posted on: 10/23/2019

Experienced OTR Company Truck Drivers
Description: CDL-A TRUCK DRIVER - HOME WEEKLY Enjoy Huge Earnings Weekly Home Time At EPES Transport, we re hiring experienced CDL-A Truck Drivers for regional opportunities that offer guaranteed high miles and (more...)
Company: Epes Transport System Inc
Location: Alpharetta
Posted on: 10/23/2019

CDL-A Driving Jobs - Regional & OTR Routes - Competitive Pay
Description: L P Transportation is seeking Regional OTR Company Drivers. New Competitive Pay Scale in place. Only 1 Year Experience
Company: Leggett & Platt
Location: Alpharetta
Posted on: 10/23/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds