Company: Chateau Elan Winery & Resort
Posted on: October 13, 2019
Location: US-GA-Braselton# of Openings: 1Category: SpaPosition
Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us
Within the sweeping panorama of the north Georgia foothills,
Chateau Elan began with the planting of the vineyards in 1981. From
these lush vines has grown a 3,500 acre conference and leisure
destination. We welcome your interest in applying for a position
with Chateau lan Winery & Resort. For many years, we have served
our guests with the highest level of products and service in luxury
resorts. We owe our growth and success to our associates who have
served our guests with dedication and pride. The key to our
continued growth is found in satisfying and exceeding our guests'
We look for people with personality, energy, enthusiasm, excellent
grooming and commitment. We nurture and train our associates
throughout their tenure here. They, in turn, provide the highest
level of guest service making Chateau lan the special place it is
Perks include but are not limited to discount hotel stays, discount
spa services, discount golf, discount food and beverage, discount
retail, free meals in the Associate Cafeteria as well as access to
the YouDecide? discount program. YouDecide? offerings include
negotiated pricing arrangements for vacation destinations, hotels,
vacation planning, rental cars, movie tickets/rentals, consumer
electronics, consumer goods and services, personal services and
even discounts on cell phones and plans.
Chateau Elan is looking for a dynamic motivated individual to join
the team as Spa Supervisor. The Spa Surpervisor provides supervison
of the Spa at Chateau Elan, ensuring guest areas are serviced in a
timely and hospitable manner, effectively scheduling and
implementing the spa's resources to support consistent compliance
with spa industry guidelines and hotel policies, and quality guest
service while maximizing departmental profits.
- Scheduling of spa staff to ensure quality guest service and
maximization of profits based on business levels.
- Provide input regarding staffing re: interviewing, hiring,
training, motivating, and recommendations re: performance
evaluations based on staff interactions and observed
- Communicate both verbally and in writing to provide clear
direction to staff.
- Take direction from Director and Manager re: business levels
and hotel occupancy and recommend staffing adjustments
- Provide support in fielding guest complaints, conducting
thorough research to develop the most effective solutions and
- Adhere to established budgeting, forecasting, cost and
- Be available and able to assist in all aspects of front desk
and attendant operations as needed based on business needs.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
- High School diploma required, Bachelor's Degree preferred.
- Hotel experience preferred.
- Requires organization and flexibility and a problem solving
approach to all duties.
- Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger and collect accurate information and
- Complex mathematical skills and considerable skill in the use
of a calculator to prepare complex mathematical calculations
- Ability to be mobile for significant distances between and
within buildings on the property with or without reasonable
- Ability to observe performance and detect signs of emergency
situations and respond with proper action.
- Effective verbal and written communication skills. Ability to
adapt communication style to suit different audiences, such as
effectively communicating with supervisors, coworkers, public
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!
For your physical and mental wellness we offer competitive Medical,
Dental and Vision insurance programs geared to you and your
family's needs as well as Vacation/Sick/Holiday benefits. For your
financial wellness, HEI provides a wide array of coverage,
including Supplemental, Spousal and Child Life insurance as well as
Short and Long-Term Disability plans. Our 401(k) Savings Plan with
matching funds, and discounts through our 'YouDecide' and Hotel
Room Discount programs provide additional incentives for choosing
HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
Keywords: Chateau Elan Winery & Resort, Atlanta , Spa Supervisor, Other , Braselton, Georgia
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