Senior UX Researcher
Posted on: June 20, 2019
What you'll be doing... Verizon Connect is guiding a connected
world on the go by automating, optimizing and revolutionizing the
way people, vehicles and things move through the world. Our full
suite of industry-defining solutions and services put innovation,
automation and connected data to work for customers and help them
be safer, more efficient and more productive. With more than 3,500
dedicated employees in 15 countries, we deliver leading mobile
technology platforms and solutions. As a SaaS leader, we know our
talent is the most important component to our success. We hire top
talent and empower them to do their best work. As a division of
Verizon, we combine the fun and excitement of a start-up
environment with the resources, operational excellence, and brand
recognition of an established tech giant. What you will be doing:
At Verizon Connect, our UX team is made up of passionate user
experience professionals with experience in user research,
usability testing, and design. As a member of our UX team, you will
be embedded with the product teams and contribute throughout the
entire product development life cycle. Collaboration is key to our
success, and user research should be one of many key players in
creating a better-connected product experience. You'll be expected
to leverage a variety of qualitative techniques to capture and
share research often, and to partner with teams to make sure
findings are actionable. We encourage a detail-oriented approach
and a sense of autonomy, as you will be expected to be able to
think critically and act as leader Responsibilities:
- Establish UX research efforts at Verizon Connect (centered
around fleet/telematics customers) and disseminate best
- Manage multiple research vendors/ partners for recruiting, data
analysis & completion of research.
- Develop framework/methodologies for research to understand
users, customers & stakeholders.
- Partner with Verizon marketing, product, design, and
development teams to prioritize research opportunities in a
fast-paced and rapidly changing environment.
- Plan/conduct user research and comm unicate results throughout
Verizon Connect. What we're looking for... Qualifications:
- You have a solid track record (7+ years professional
experience) of conducting consumer & Enterprise user research and /
or user testing and applying insights within a B2C or B2B
- You are an expert in qualitative user research including
sampling/recruiting, contextual inquiry, field research and design
& user testing using in-depth interviews, surveys and focus
- You are adept at diverse data analysis techniques for
qualitative data & can be dangerous with quantitative data
- You have experience with service design approaches to enable
end to end customer journey mapping with product management, UX
designers and other researchers.
- You're self-directed and collaborative, and you'll be able to
quickly assess company needs to develop and execute a roadmap. You
identify key research questions and objectives in partnership with
product, design and engineering teams.
- You are adept at managing multiple research vendors through
contracts, statement of works, etc. to partners for recruiting &
- You're curious and analytical: you know how to ask the right
questions and get meaningful data to answer them. You have
excellent communication skills and can help tell stories around
insights that will help other teams execute on your findings.
- You carry out research projects with the highest levels of
customer awareness and business/brand reputation (especially if you
have experience within commercial fleets/telematics).
- You will partner with a cross-discipline design team (and
agencies/vendors) to invent, execute and improve upon breakthrough
solutions that our customers love.
- You have a degree in HCI, Design research, Human Factors,
Psychology, Anthropology, or a related subject, and have practical
experience in applying insight holistically to better position
end-user experiences across a multitude of product opportunities.
When you join Verizon... You'll be doing work that matters
alongside other talented people, transforming the way people,
businesses and things connect with each other. Beyond powering
America's fastest and most reliable network, we're leading the way
in broadband, cloud and security solutions, Internet of Things and
innovating in areas such as, video entertainment. Of course, we
will offer you great pay and benefits, but we're about more than
that. Verizon is a place where you can craft your own path to
greatness. Whether you think in code, words, pictures or numbers,
find your future at Verizon. Equal Employment Opportunity We're
proud to be an equal opportunity employer- and celebrate our
employees' differences,including race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability, and
Veteran status. Different makes us better.
Keywords: Verizon, Atlanta , Senior UX Researcher, Other , Alpharetta, Georgia
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