AtlantaRecruiter
the smart solution for Atlanta jobs

Bilingual Customer Retention Expert

Company: mommy jobs online
Location: Atlanta
Posted on: January 15, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLANU when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Atlanta , Bilingual Customer Retention Expert, Other , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Contracts Negotiator Associate
Description: / Skip to main content Lockheed Martin - Careers Mobile Menu Who we are About Usclick for more Overview Leadership Governance Business Areas Global Activities Lockheed Martin Ventures History (more...)
Company: Lockheed Martin Corporation
Location: Marietta
Posted on: 01/25/2019

Appointment Setting Work from Home
Description: Are you seeking a career that will allow you the ability to work from home with a greater earning potential TeleReach Corporate offers both. As a Business Development Representative with TeleReach, you (more...)
Company: TeleReach Corporate
Location: Lithonia
Posted on: 01/25/2019

Virtual Workers Needed For Texas Call Center
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Flowery Branch
Posted on: 01/25/2019


Email Marketing Processor - Work From Home
Description: Mommy Jobs Online is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: Smyrna
Posted on: 01/25/2019

Current College Students - Hooked App - Spring 2019 - Lead Marketing Internship
Description: Hooked is looking for an Outside Sales Associate to help bring our growth vision for Hooked to life. The ideal candidate will have a deep knowledge of in person sales and have an established track record (more...)
Company: Hooked
Location: Atlanta
Posted on: 01/25/2019

Uber Eats Part-Time Delivery
Description: Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week. br br Why deliver with Uber br br ul br li (more...)
Company: Uber Eats
Location: Roswell
Posted on: 01/25/2019

Be Your Own Boss - Earn $900 your first month, guaranteed!
Description: Apply now if you have experience as Loan Processor, Lead Teller, and Assistant Branch Manager, which would make you a great candidate for the advertised independent contractor opportunity. Job seekers, (more...)
Company: Lyft
Location: Fairburn
Posted on: 01/25/2019

Currently Interviewing
Description: We are seeking career and goal driven individuals to join our award winning team. This is a solid company that offers
Company: FAHT
Location: Atlanta
Posted on: 01/25/2019

Now interviewing - Work at home
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: FAHT
Location: Roswell
Posted on: 01/25/2019

Vision Center Associates
Description: Walmart Supercenter - 1400 Hudson Bridge Rd - Customer Service / Retail Associate
Company: Walmart
Location: Stockbridge
Posted on: 01/25/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds