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Ninja

Company: Sixthman
Location: Atlanta
Posted on: July 13, 2018

Job Description:

NinjaType: Full Time

Department: Team Ninja

Experience: Entry

Mission: Provide world-class customer service by always listening to our guests and anticipating guest needs before they happen.

Descriptors: Front line, Care, Knowledge, Above & Beyond, Hold the Line, Personality, World Class Service, Consistency, Innovation, Make It Right

Responsibilities



  • Provide administrative services for assigned events.
  • Make yourself available to address guest needs and follow-up in a timely manner when necessary.


    Daily Skills



    • Provide guest service via phone, email & chat
    • Route calls, voice mails & e-mails accordingly throughout the company
    • Return voice mails & e-mails promptly
    • Develop knowledge of events & company
    • Identify opportunities for new processes
    • Provide back-up to your Warrior in social media engagement
    • Manage and create administrative reminders
    • Collect Past Dues and missing guest information; manage event manifest and communicate changes to the cruise line


      Requirements



      • Engaging and friendly yet professional demeanor on the phone and in person
      • Patience, empathy, and a unique ability to manage stress
      • Skilled and eloquent in writing
      • Strong communication and interpersonal skills
      • Ability to work under pressure and adapt quickly to adverse situations
      • Technical aptitude and the ability to pick up new technology quickly
      • Intuitive knowledge of how to make people feel special
      • Flexibility to travel 3 + times a year
      • Compassionate team player who lifts their co-workers up

        Bonus Skills, not required
      • Nunchucks
      • Bilingual (English and Spanish)
      • Call center experience
      • Familiarity with reservations or ticketing systems
      • Previous experience in the travel or hospitality industries
      • Passion for music, travel, and dogs at work

        Are you already polishing your ninja stars and practicing your best phone voice? You might be the next addition to our elite squad of Sixthman Ninjas!

        Please submit your cover letter, resume, and a response in 200 words or less to each of the below to resumes@sixthman.net

        Tell us about a time where you felt looked after.

        Tell us about a time you looked after someone else.

        Keywords: Sixthman, Atlanta, Ninja, Other, Atlanta, Georgia

        Click here to apply!

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