Specialist I, AMS
Company: NEXTGEN Healthcare
Location: Atlanta
Posted on: May 8, 2025
Job Description:
Job Description:The Specialist I, Application Managed Services
is responsible for assisting clients in meeting their
organizational goals and objectives at an application level. This
role will be responsible for implementing new software and
upgrading the NextGen application suite. System configuration,
client training, and issue troubleshooting and resolution.
- Collaborate with teams to develop strategy for client specific
roadmap, product optimizations, new product implementation, and
software upgrades, and change management.
- Assess current system workflows and configurations; identify
opportunities for alignment with NextGen best practices and model
build system.
- Implement new software and upgrade the NextGen application
suite.
- Deliver application-level support and expertise to clients
during active implementation by conducting system configurations,
testing, training, go live support, and post implementation issue
resolution.
- Prepare, lead and execute presentations, training, and work
sessions with a strong command of the audience both internally and
externally.
- 25%-50% travel may be required, depending on client
requirements and business needs.
- Flexible hours including weekend work may be required with
advance notice.
- Perform other duties that support the overall objective of the
position.Education Required:
- Bachelor's Degree.
- Or, any combination of education and experience which would
provide the required qualifications for the position.Experience
Required:
- 1 - 2 years' experience in relevant discipline such as:
implementation and training, consulting, health care/private
practice, or healthcare IT providing similar
services/products.License/Certification Required:
- NextGen Certified Professional within 90 days of onboarding.
Established NextGen Certified Professional is a plus.Knowledge,
Skills & Abilities:
- Knowledge of:Healthcare IT software implementation and
training. Software applications, workflows, system configuration,
client training, and troubleshooting resolution best
practices.
- Skill in:Building relationships; interpersonal, written, and
visual communication; analytical, problem solving, detail oriented,
troubleshooting, project & time management, and presentation
skills.
- Ability to:Drive projects to a successful outcome both in a
team environment and independently. Communicate, influence,
establish trust, and demonstrate results with multiple stakeholder
groups. Recognize and diffuse stressful situations. Quickly assess
client sensitivities, communication style, and organizational
culture and adapt project to ensure success. Be passionate about
contributing to an organization focused on continuously improving
client experiences. Ability to balance competing priorities and
multiple projects in a fast-paced environment.The company has
reviewed this job description to ensure that essential functions
and basic duties have been included. It is intended to provide
guidelines for job expectations and the employee's ability to
perform the position described. It is not intended to be construed
as an exhaustive list of all functions, responsibilities, skills
and abilities. Additional functions and requirements may be
assigned by supervisors as deemed appropriate. This document does
not represent a contract of employment, and the company reserves
the right to change this job description and/or assign tasks for
the employee to perform, as the company may deem
appropriate.NextGen Healthcare is an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees.
Keywords: NEXTGEN Healthcare, Atlanta , Specialist I, AMS, Other , Atlanta, Georgia
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