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Workplace Service Delivery Supervisor (Atlanta)

Company: Accenture
Location: Atlanta
Posted on: May 12, 2024

Job Description:

Organization: Corporate Functions/Workplace

Location: Atlanta, GA

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

The Workplace Service Delivery Supervisor is accountable for the delivery of a suite of Workplace Services on site at the Accenture LLP Atlanta location.

This role will include supporting customer facing activities within Office Services such as audio-visual, catering, reception services, space utilization management, security, life safety, as well as facility and building management such as asset management, engineering, building and maintenance services, cleaning, and mail delivery.

The Workplace Service Delivery Supervisor will oversee the related people teams and operating budgets as well as vendor and other business partner relationships and will view all aspects of workplace operations through a hospitality lens; offering continuous white glove service and creating an exceptional experience for our team and our guests within a global, industry-leading corporation.

The following are key responsibilities of the role:

  • A true genuine relationship builder who is energized by meeting people and solving problems with a focus on hospitality

  • Sincere and authentic leader who can inspire and motivate , leading by example

  • Excel in team building and team integration combining employees and contractors to create a cohesive ONE TEAM mentality

  • Comfortable driving change in a truly human manner

  • Work as a business partner with other Workplace Operation Leads, assisting in all areas of Office Services

  • Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed

  • Provide leadership, direction, development and employee supervision (including succession planning and people development strategy)

  • Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate.

  • Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly

  • Design and manage new or changes to, existing operating models, technologies, and business applications to continually support Accenture's Workplace Solutions strategy.

  • Review strategic service model options as appropriate

  • Influence relevant leadership and/or stakeholders to act in line with the strategic direction of Workplace Solutions.

  • Manage key relationships with external service providers and between Workplace Solutions and other customer groups, Corporate Functions and user groups to ensure correct alignment with business priorities

  • Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management.



    Job requirements:

    • This role will be located at the Accenture Atlanta Office - Atlanta, 75 Fifth, Corp

    • The hours are typically 7:30am-4:30pm Monday through Friday



      Basic qualifications:

      • Minimum of 5 years of experience in a customer service role



        Preferred Skills:

        • Facility Management experience

        • Experience leading a team of both full time employees and contractors

        • Ability to take ownership and make decisions independent of customer involvement (proactive)

        • Flexible working hours beyond a typical work week



          Professional Skills:

          • Comfortable with a highly visible customer facing role

          • Passionate about hospitality

          • Critical thinking skills

          • Demonstrated problem solving skills

          • Influential skills

          • Excellent communication skills (written and oral)

          • Excellent organizational, multi-tasking and time management skills

          • Highly responsive, flexible and adaptable

          • Proactive thinker/action taker

          • High level of professionalism

          • Ability to work with highly confidential material and maintain confidentiality

          • Seeks out challenges and opportunities to grow

          • Business partner attitude and approach



            Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

            We accept applications on an on-going basis and there is no fixed deadline to apply.

            Information on benefits is here.

            Role Location Annual Salary Range

            California $63,200 to $154,800

            Colorado $63,200 to $133,700

            New York $58,500 to $154,800

            Washington $67,300 to $142,400

            What We Believe

            We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

            Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

            Equal Employment Opportunity Statement



            Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

            All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

            Accenture is committed to providing veteran employment opportunities to our service men and women.

            For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

            Requesting An Accommodation



            Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

            If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

            Other Employment Statements

            Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

            Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

            Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

            The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Atlanta , Workplace Service Delivery Supervisor (Atlanta), Other , Atlanta, Georgia

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