Patient Access Specialist

Company: Wellstar Health System, Inc.
Location: Griffin
Posted on: November 20, 2023

Job Description:

ResponsibilitiesThe Patient Access Department has an exciting opportunity for a Patient Access SpecialistThis position is Full-Time/Days/ Monday - Friday.This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors. Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration. Obtains all necessary customer consents/attestations.Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies insurance benefits and coverage for inpatients and outpatients. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.Verifies and posts transactions. Follows established procedures for processing receipts, cash etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services.Core Responsibilites and Essential Functions:* Quality/ Safety* Customer Service* Budget/Financial* Performs other duties as assigned* Complies with all WellStar Health System policies, standards of work, and code of conduct.QualificationsRequired Minimum Education:* High school Diploma or GED requiredRequired Minimum Experience:* Minimum of one year in healthcare, or institutional (corporate) work settingRequired Minimum Skills:* Computer/data entry experience.* Ability to communicate with various members of the healthcare team.* Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.* Effective problem solving and critical thinking skills.* Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.* Epic experience preferred.* Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on final exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within the health system.* PAS employees who successfully complete the PAS onboarding exam will have the option to progress through enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval

Keywords: Wellstar Health System, Inc., Atlanta , Patient Access Specialist, Other , Griffin, Georgia