Dir Operations
Company: AmeriCold Logistics
Location: Atlanta
Posted on: September 21, 2023
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Job Description:
About Us Americold is a global provider of
temperature-controlled infrastructure. We partner with farmers and
food producers to ensure their perishable and frozen product
reaches foods suppliers, restaurants, and your local grocery store
without spoilage. Our customers, which include some of the most
respected brands in the food industry, rely on our expertise and
commitment to safety in order to deliver on their commitments.
What You'll Do Primary Responsibility: Responsible for managing GMs
for multiple warehouses in a designated region or geography.
Partner with the Business Development organization in order to
maximize customer satisfaction while driving profitability and
occupancy. Evaluate and achieve customer profitability and support
the development and discussions on rate negotiations.Essential
Functions:--- Drive the implementation of the Americold Operating
System --- Execution of lean-based continuous improvement efforts
and 5-habits labor optimization --- Help team oversee SQF based
product quality and loss prevention --- Ensure energy and
refrigeration excellence for sites --- Work closely with Regional
Support team to drive Corporate Objectives in HR, Safety, FP&A,
Procurement, Continuous Improvement, and all functional support
team. --- Leading and developing their people and following the
corporate initiatives that are set forth --- Passion for results
and attention to detail --- Driving un-paralleled world class
service and operational metrics --- Challenging status quo and ways
to innovate which drives enhanced operational efficiencies ---
Establish clear strategies to accomplish expense goals ---
Establish and achieve specific expense goals and metrics with/for
teams --- Leverage technology and other resources to reduce or
eliminate costs --- Provide support and remove roadblocks to
expense goal attainment --- Create and sustain a focus on
profitable sales within the business --- Help team determine and
understand operations role in supporting customers --- Recognize
the issues and actions that affect profitability most --- Maintain
visibility within the customer base and assist in serving as
company's Operational Leader in customer dealings --- Establish
clear operational tools that will insure transparency of
performance through Scorecards, KPI's, Metrics, Order Profile, and
other relevant customer performance management. --- Respond
effectively to customer needs, interests and concerns ---
Proactively develop relationships with key customers
--- Maintain the proper balance between providing the best possible
customer service and the cost of delivering that service ---
Understand the needs, interests and objectives unique to different
stakeholder groups, and create solutions appropriate for those
stakeholders --- Anticipate future needs, outcomes and constraints
(e.g., the impact of current and future contracts) for different
stakeholder groups --- Maintain strategic relationships with labor
leaders on key issues (e.g., during contract negotiations) ---
Ensure consistency and equity in work conditions and employment
concerns --- Create or identify solutions for stakeholders with
very different objectives --- Maintain union-free status by using
proactive approaches as appropriate --- Maintain visibility with
associates in the region --- Advocate for employees or employee
concerns or issues --- Continuously promote and support diversity
(e.g., in hiring, placement, task teams, special assignments or
other decisions and plans) --- Solicit employee involvement in and
support for important decisions and initiatives --- Share important
information in a timely manner --- Recognize employee contributions
and successes --- Communicate expectations and support for ongoing,
individual development --- Pursues, and encourages others to
pursue, opportunities to develop new knowledge and skills ---
Solicits feedback and suggestions from others to improve own
performance --- Train and develop robust facility management and
operations teams --- Appraise and management team, develop training
plans to maximize talents and skill areas, develop weaknesses ---
Provide and maintain a safe work environment and support a "Safety
Awareness" culture. Ensure compliance with all safety and loss
prevention policies; all in partnership with Risk Management
--- Ensure facilities are operated in accordance with company
guidelines and policies --- Visit facilities to ensure company
policies and standard operating procedures are being observed and
properly executed. These facility visits must be in depth and
include a review of labor hours, operating costs, customer issues,
and employee matters. --- Perform internal audits, document
findings. Recognize jobs well done, and act on areas of deficiency
--- Review Key Performance Indicators and utilize other measurement
tools on a daily/weekly basis to ensure that operational,
financial, employee and service controls are in place --- Be
familiar with and comply with applicable employment laws, as well
as all other municipal, state and federal regulations What
Experience You Need Qualifications & Experience:--- College degree
in business, logistics, management or equivalent preferred;
equivalent combination of education and experience will be
considered --- Seven to ten years in warehousing and/or logistics
management experience --- Five years general supervisory/management
experienceKnowledge, Skills and Abilities:--- Ability to manage
supervisors and employees --- Ability to work in fast-paced,
deadline-oriented environment --- Ability to communicate
effectively with variety of individuals --- Ability to pay close
attention to detail --- Strong interpersonal skills and judgment in
communicating with staff --- Willingness to develop a mentoring
relationship in order to contribute experience, skills, and wisdom
to subordinate employees for their development --- Receptive to
management development suggestions and willing to seek additional
knowledge to facilitate job growth --- Must have strong
relationship skills, be able to provide and model leadership
behaviors including the ability to defuse conflict. Relate to other
people beyond giving and receiving instructions: they must get
along with others without exhibiting behavioral extremes; perform
work activities requiring reasoning, negotiating, instructing,
persuading, or speaking with others; and respond appropriately to
criticism. --- Possess Knowledge of Regulatory Agency Food Safety
Guidelines and ability to communicate to facility team to ensure
compliance with all Food Safety Guidelines --- Excellent written
and oral communication skills. --- Proven ability to juggle
multiple tasks simultaneously --- Ability to interpret HR
regulations, safety rules, operating and maintenance instructions,
and procedures manuals --- Ability to solve complex problems ---
Must have very strong customer service orientation with high sense
of urgency in meeting objectives and deadlinesPhysical
Requirements:--- Requires the ability to sit for long periods of
time, with frequent interruptions --- Requires several hours per
day of sitting, getting up and down from chairs, and reaching, or
bending --- Requires manual dexterity with normal hand and finger
movements for typical office work
--- Talking, hearing, and seeing are important elements of
completing assigned tasks --- May require travel by automobile and
airplane up for business --- May require a visit facility
operations in temperatures at or below freezing --- May carry loads
related to travel and occasionally lifts, carries, positions, or
moves objects weighing up to 20 pounds --- Requires the use of
various electronic tools
--- Requires the ability to relate to others beyond giving and
receiving instructions: must partner with colleagues without
exhibiting behavioral extremes --- Requires the performance of work
activities including reasoning, negotiating, instructing,
persuading, or speaking with others; and respond appropriately to
constructive feedback from executive managementAmericold is an
Equal Opportunity/Affirmative Action Employer.EOE/AA M/F/D/V DFW.
What We Offer Our associates know the answer to the question What's
in it for me? We offer best-in-class benefit programs and
continuously work with our associates to ensure that our offerings
meet the needs of their health and financial well-being. When you
join Americold you join a values-oriented company with a clear
mission. We help our customers feed the world. Americold is an
Equal Opportunity/Affirmative Action Employer. EOE/AA M/F/D/V
DFW.
Keywords: AmeriCold Logistics, Atlanta , Dir Operations, Other , Atlanta, Georgia
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