Service Operations Specialist, Life Science (Field)
Company: Getinge
Location: Atlanta
Posted on: September 21, 2023
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Job Description:
Together we can make a difference
At Getinge we are dedicated and passionate about helping our
customers save lives and ensure excellent care. We provide
innovations for operating rooms, intensive-care units,
sterilization departments and for life science companies and
institutions. Our portfolio combines well-known product brands such
as Maquet, Pulsion, Atrium, Lancer and Datascope - just to name a
few.
A career at Getinge will provide career opportunities that both
inspire and challenge. Here, you can make a difference every
day.
Job Function Summary:
The Service Operations Specialist serves as a high-level escalation
resource responsible for providing high-level technical expertise
in support of field service staff. They participate in the
development of training classes and technical resources for new
equipment.
Job Functions: (Primary "essential" duties and
responsibilities)
Provides telephone technical support and troubleshooting assistance
on Getinge products for internal customers.
Serves as highest level LS Service Organization escalation
resources
Works across functions (Service, Sales, Engineering and Marketing)
to assure effective deployment of new equipment and systems. This
will include providing technical support to Senior Service
Representatives and Area Service Managers in facilitation of the
escalation process.
Provides input and technical support for quality and reliability
issues to appropriate functions based on information received in
writing or via telephone. Work with Quality, Engineering and other
company functions in a team effort to address and resolve these
types of issues effectively.
Provides support for the Training and Development department by
assisting with the development of training sessions for new
equipment being released to the field and for new hire
training.
Assists in the development and maintenance of documentation and
pricing PM agreements and PM packages. Assist service management
and/or Getinge supply chain in the development and release of
equipment modernization packages.
Assists Marketing as needed in the development of programs and
supportive literature to promote Service offerings and
equipment.
Assists with the development of service and technical notifications
and other forms of communication. Convey this information
effectively throughout the Service organization.
As a member of the Service Commercialization Team, provide
technical input that results in the successful release of Getinge
equipment into the applicable marketplaces.
Assures that operational expenses are controlled responsibly and
within budgetary guidelines and policies.
Assists Service management in formulating strategies, tactics and
action plans in support of corporate objectives and assume
responsibility for special projects and related duties as
assigned.
Performs other related duties as required.
Required Skills and Abilities:
Exceptional troubleshooting and diagnostic skills.
Demonstrated high-level technical understanding and repair
proficiency of company products within the scope of the
position.
Computer literacy; familiarity with information technology
concepts, personal computers, Microsoft Windows operating system
and Microsoft Office applications.
Strong verbal and written communication skills.
Experience and Education Requirements:
A Bachelors' Degree in Engineering or a related discipline or
equivalent combination of education and experience.
10 years directly related Field Service Experience.
3 years Senior Service Representative Experience (or
Equivalent).
Getinge is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
pregnancy, genetic information, national origin, disability,
protected veteran status or any other characteristic protected by
law.
We look forward to receiving your application. If you share our
passion and believe that saving lives is the greatest job in the
world, then we look forward to receiving your application. We hope
you will join us on our journey to become the world's most desired
medtech company.
Keywords: Getinge, Atlanta , Service Operations Specialist, Life Science (Field), Other , Atlanta, Georgia
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