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Department Support Specialist - Atlanta, GA

Company: UnitedHealth Group
Location: Scottdale
Posted on: September 21, 2023

Job Description:

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.------
What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. You'll need to be researching and resolving problems before, during and after calls within a high - volume, demanding environment.
The Support Specialist II is an entry level role that is responsible for supporting our operational teams by reviewing and handling incoming mail, printing appeals and claims, supporting documentation, compiling, and mailing. The role is responsible for ensuring the security of PHI while working thru these requests, ensuring outgoing mail is addressed to the proper recipient, and tracking information is applied per guidelines. This role will also assist in supporting management by participating in the QA process of the team's daily output in addition to reporting and training.
This position is full - time, Monday - Friday. Employees are required to work any shift between the hours of 8:00am - 4:30pm EST. This position is an onsite position located at 3535 Piedmont Rd. NE, Building 14 STE. 600, Atlanta, GA 30305--
We offer 2 - 4 weeks of paid on the job training with local resource, rotating training with team members, and some virtual with the hiring manager.--
Primary Responsibilities:

Ensuring the security of PHI while working thru the mail and support processes
Maintaining appropriate system access needed to perform daily job functions
Open, sort and route incoming mail to the appropriate area or delegate
Printing documentation such as claims, appeals, medical records, itemized bills, EOBs, and any necessary supporting documenting communicated by the operational team
Ensuring accuracy and timeliness of outgoing mail, claims, appeals and documentation
Applying appropriate tracking/mailing procedure based on defined guidelines
Maintaining and updating inventory, tracking, mailing files and database systems
Assisting with routine QA on work performed by team
Collaborating on creating and providing reporting that can be shared with upper leadership and areas being supported on teams' overall performance
Operating photocopiers, scanners, copy machines, and computers
Assist with ordering supplies when to ensure ongoing ability to perform ongoing daily functions, i.e., paper, toner, claim forms, envelopes etc.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED (or higher)
1+ years of Claim Processing experience
1+ years of Billing Claims experience
1+ years of Clerical Experience
1+ years of Document Management
Microsoft Office Experience - Word (able to create, open, edit, save, print, and send word documents), Outlook (emails and calendar events), Excel (spreadsheets, and power point presentations) as well as Teams (ability to start and join meetings, share screen, turn on and off camera)
Knowledge of Adobe including the ability to read, open, save, and create PDFs
Ability to be onsite every day since it is a fully onsite role (it is not possible to work from home in this position)
Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
Hospital UB04 billing experience - sending out claim forms, attaching documents, etc.
Soft Skills:
Able to work independently
Strong Communication Skills - both written and verbal
Strong follow - up and organizational skills
Ability to work collaboratively within a team
Previous experience in a position that required a high level of organization
Previous experience in a fast paced, independent environment that required meet productivity expectations
Taking care of business at UnitedHealth Group translates to more meaning and impact as you help improve the lives of millions. Join us. Learn more about how you can start doing--your life's best work.SM
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group--is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Atlanta , Department Support Specialist - Atlanta, GA, Other , Scottdale, Georgia

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